The best AI help desk builder
Create support ticket workflows in minutes with a builder that holds up in production, from intake through reporting for support teams.
Shape your help desk to your process
Choose the ticket views and workflows you need now, then adapt your help desk as triage, assignments, and reporting processes change over time.
Submit support tickets
Triage and assign tickets
Track ticket status
Search support knowledge
Share customer updates
Report on ticket trends
Bring all your ticket data together
Manage ticket data in Softr Databases, or connect Airtable, Notion, Google Sheets, or REST API with real-time sync. Keep intake, status, and reporting in one place.
Custom access for every team, with built-in security.
Give support agents and managers the right ticket views and access. Set up secure logins, user groups, and granular permissions in minutes, no dev work needed.
Advanced permissions
Give agents, managers, and other support roles tailored ticket views and dashboards, so each person sees what they need.
User groups
Give agents, managers, and other support roles tailored ticket views and dashboards, so each person sees what they need.
Automations
Trigger ticket assignments, status updates, notifications, and customer updates when records change or actions are taken.
Works on any device
Let support agents review queues, update tickets, and share customer updates from any mobile-ready device.
Easy, secure logins
Use email, Google, or SSO logins to give support teams fast, secure access to ticket queues and knowledge.
Security
Protect ticket and customer data with granular access controls, encryption in transit and at rest, and SOC 2 Type II compliance.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Describe your ticket intake and routing needs, then get a working help desk in minutes.
Consolidate your stack
Add triage steps, ticket views, and reporting workflows as support operations change.
Flexible as you grow
Handle ticket intake, knowledge, updates, and trend reports in one place.
Generate a fully custom help desk in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Try the AI help desk builder for free
Describe your ticket flow and get a working help desk in minutes, then refine it visually with no code.