AI incident management, on your terms
Resolve incidents faster with workflows that fit your response process, grounded in live service data and trends for IT service teams.
Shape incident workflows your way
Configure only the views and workflows your incident process needs today, then adapt triage, response, and reporting as your operations change.
Incident intake forms
Severity and ownership
Incident status tracking
Responder updates
AI incident summaries
Resolution and trend reports
Bring all your incident data together
Manage incident, responder, and resolution data in Softr Databases, or connect Airtable, Google Sheets, and other systems with real-time sync. Keep one source of truth for response.
Custom access for every team, with built-in security.
Give IT and software teams the right views and access. Set up secure logins, user groups, and granular permissions for incident response.
Advanced permissions
Give responders, incident managers, and stakeholders tailored views, so each role sees the incidents and updates they need.
User groups
Give responders, incident managers, and stakeholders tailored views, so each role sees the incidents and updates they need.
Automations
Trigger Softr Workflows when incidents are reported or updated to route ownership, notify responders, and keep statuses current.
Works on any device
Let responders review incidents, add updates, and track resolution progress from any device, with mobile-ready apps by default.
Easy, secure logins
Use email, Google, or SSO logins to give incident responders and stakeholders secure access to the help desk.
Security
Protect incident records with encrypted data, granular access controls, and SOC 2 Type II compliant Softr Databases.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Generate incident intake, triage, and reporting workflows in minutes with AI, then refine them visually.
Consolidate your stack
Adapt severity rules, responder updates, and resolution reports as incident processes change.
Flexible as you grow
Bring intake forms, status tracking, summaries, and trend reports into one help desk.
Generate custom incident management in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Your AI incident management system, ready today
Set up your first help desk in under 30 minutes, with no dev work needed.