Build your help ticketing system, no code needed
Submit requests, route tickets, and track resolutions in an AI-powered help ticketing system built with AI to fit your team's workflow.
Build exactly what your support team needs
Customize your help ticketing system setup with the exact steps and views your team needs. Add features as support processes evolve—no code needed.
Submit support requests
Automated ticket routing
Ticket status tracking
Internal team collaboration
AI-powered response suggestions
Support performance dashboard
Unify your support data in real time
Connect spreadsheets, ticket logs, and customer data from multiple tools—or manage everything in Softr Databases. Create one integrated system for your support operations.
Custom access for every team. Built-in security.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different agents and managers tailored access and dashboards, so each role sees only the help tickets and reporting performance metrics they need.
User groups
Give different agents and managers tailored access and dashboards, so each role sees only the help tickets and reporting performance metrics they need.
Automations
Streamline your support with Softr Workflows. Trigger native automations for ticket routing and status changes to keep your support desk running smoothly.
Works on any device
Access and update your help ticketing system on the go. All support tools are mobile-ready out of the box, allowing agents to respond from anywhere.
Easy, secure logins
Use Google, email, or SSO logins to give your support agents fast, secure access to the ticketing dashboard—no IT tickets needed for setup.
Security
Keep customer support data safe with SOC2 and GDPR compliance, plus fine-tuned access control to ensure only authorized personnel can handle requests.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your help ticketing system in minutes with AI—no manual configuration or developer support needed.
Consolidate your stack
Add features like ticket routing, performance dashboards, or escalations as your team grows—no rebuild required.
Flexible as you grow
Start with a ticketing system, then add knowledge bases, feedback forms, or internal tools—all in one place.
Generate a fully custom help ticketing system with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your help ticketing system. No code needed.
Describe what you need. Softr's AI builds your help ticketing system in minutes.