Build your own help ticketing system, no code required
Streamline issue tracking and enhance support with a flexible ticketing solution tailored to your team's workflow and customer needs.
Customize your help ticketing system
Set up your ticketing workflows just how your team needs. Add only the views and features you use now, and adapt as your support evolves.
Submit new help ticket
Ticket status tracking
Assign tickets to agents
Internal notes and comments
Automated notifications
Ticket analytics and reporting
Bring all your ticket data together in real time
Connect spreadsheets, support tools, and other systems with real-time sync—or manage everything in Softr Databases. Create a unified source for your support workflows.
Custom access for every team. Built-in security, no dev time.
Give each support agent and manager the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Allow agents, managers, and admins custom dashboards, ensuring each role sees only their assigned tickets.
User groups
Allow agents, managers, and admins custom dashboards, ensuring each role sees only their assigned tickets.
Automations
Integrate with tools like Make, Zapier, or N8N to automate ticket assignments and notifications.
Works on any device
Support teams can access and manage tickets on desktop or mobile. All apps are mobile-ready out of the box.
Easy, secure logins
Enable fast, secure logins for support staff using Google, email, or SSO—no extra IT steps needed.
Security
Keep support ticket data protected with SOC2 and GDPR compliance, plus customizable access control.
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Give support teams an AI helper
Let AI handle ticket questions, find solutions, and surface info—built right into your help desk for faster, easier support.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your help desk ticketing system in minutes with drag-and-drop blocks and ready templates.
Consolidate your stack
Add features like auto-assign, status tracking, or reports as your support needs change—no rebuild needed.
Flexible as you grow
Manage tickets, team dashboards, and customer feedback—all in one place, no extra tools required.
Build a fully custom help ticketing system in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your Help Desk in minutes