Create a custom knowledge base in minutes, without code
Save your team time and help clients find answers faster with a customizable knowledge base they can access anytime.




Works with your data, no migration required
Turn your existing data into the backbone of your knowledge base—no starting from scratch. Softr connects to 15+ sources (plus REST API) and syncs automatically.
One knowledge base app for different audiences
Serve internal teams and external clients or partners from the same knowledge base, each with their own secure view and experience.
Branding
Deliver a professional knowledge base application that reflects the look and feel of your brand.
Works on any device
Allow your team or clients to access the knowledge base from any device with Softr’s PWA feature.
Automations
Connect with your existing tools, including Make and Zapier, to seamlessly automate workflows and notifications.
User groups
Create custom user groups to provide different views and access levels for different team members or external users.
Advanced permissions
Control who can view, edit, or manage content—down to the individual block or section.
Security
Protect company information from security threats. Softr is fully compliant with SOC2 and GDPR regulations.
Extend beyond a knowledge base
Build your knowledge base, then add what you need—client portal, learning management system, or lightweight CRM—all from the same platform. No extra licenses or bouncing between apps.
Go from zero to app, incredibly fast
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.












Frequently asked questions
A knowledge base is a central hub where employees, customers, or partners can self-serve important information, resources, and documentation. It keeps policies, guides, tutorials, FAQs, and more organized in one place, so users can quickly find what they need without endless file searching or back-and-forth emails.
A knowledge base is used to give employees or customers a single place to access answers, documentation, and resources. Instead of searching through scattered files, asking repetitive questions, or contacting support, people can self-serve information when they need it.
Businesses use knowledge bases to simplify onboarding, reduce support tickets, and improve internal communication. With Softr, you can build a custom knowledge base in hours and connect it to the tools you already use.
A custom knowledge base improves efficiency and ensures everyone has access to the right information. The main benefits are:
- Better user experience: Employees or customers can log in anytime to find what they need or revisit key information.
- Time savings for teams: Fewer repeated questions and reduced support overhead.
- Security: Information is stored securely, with role-based access for different users (e.g. admins, managers, clients).
- Transparency: Everyone stays aligned with access to the most up-to-date information (no more file sharing).
- Professional look: A branded knowledge base reinforces your company’s identity and builds trust.
With Softr, you also get the benefit of building and customizing your knowledge base quickly, without the need for dev help.
A good knowledge base should make it easy to store, organize, and access information securely. The most important features include:
- Secure logins and permissions — so only the right people can access certain content.
- Search and navigation — make it easy for users to find the answers they need.
- Categories and tagging — organize resources by topic, team, or audience.
- Document and file sharing — upload policies, manuals, product docs, or training guides.
- Design customization — brand the knowledge base to match your company and tailor it to your audience.
- Integrations and data flexibility — connect to tools you already use (like Airtable, Google Sheets, Notion, HubSpot, SQL), or manage content directly in Softr Databases.
- AI assistance (with Softr) — let users query information in plain language, generate summaries, or get instant answers without manual searching.
With these features, a knowledge base can become a powerful self-service hub for employees, customers, partners, or other end users.
Traditionally, creating a knowledge base has meant using off-the-shelf software or building from scratch with developers. Today, you can build much faster using no-code platforms like Softr.
Here are the basic steps:
- Connect your data: Start by choosing where your knowledge content will live. With Softr, you can build on top of tools you already use, such as Airtable, Google Sheets, Notion, SQL, or Hubspot. If you don’t have a system in place, you can also create and manage content directly in Softr Databases. This flexibility means you don’t need to switch systems — the knowledge base adapts to your workflow.
- Set up users and permissions: Define roles like employees, customers, or admins, add secure logins, and control who can see or edit information. Softr makes this easy with built-in authentication and role-based access.
- Build your pages: Add categories, resource hubs, FAQs, or document libraries with drag-and-drop blocks.
- Customize design and branding: White-label your knowledge base by applying your company’s logo, brand colors, and layouts. A professional, branded look makes the knowledge base feel like a natural extension of your business.
- Add workflows and automations: Automate updates and fine-tune permissions. For example, trigger notifications when a new document is uploaded, or send reminders when certain content has to be reviewed.
- Publish and iterate: Launch your knowledge base in hours, then update or expand it as your content grows.
With Softr, you can do all this without coding, using a knowledge base template, or even an AI app builder to get started faster.
Yes, you can build a custom knowledge base without coding by using a platform like Softr. Instead of hiring developers, you can connect your data from Airtable, Google Sheets, Hubspot, Notion, SQL (and more) — or use Softr’s own database. Then set up secure logins and add pages like FAQs, tutorials, or documentation hubs with simple drag-and-drop blocks.
Finally, you can apply your branding, control permissions, and add workflows, all without writing a single line of code.
With Softr, you can build a knowledge base on top of the tools you already use, so you don’t need to move your content. Softr supports 15+ native data source integrations, including Airtable, Google Sheets, Notion, monday.com, HubSpot, and SQL databases like MySQL, PostgreSQL, and Supabase. You can also connect any other tool using the REST API connector.
If you don’t have a system in place, Softr includes its own built-in databases, where you can design and manage your content structure directly. This means you can choose whether to keep knowledge where it already lives or build everything inside Softr from scratch.
No matter the source, Softr lets you sync data in real time, control permissions, and decide what users can view or edit. That flexibility makes it easy to keep your knowledge base accurate and up to date.
Yes! With Softr, you can add a built-in AI assistant to your knowledge base without extra setup. Instead of coding prompts or configuring separate tools, you can add the Ask AI action button and start using it immediately to query your live app data.
For example, employees can ask: “How many days off do I get per year at the 5-year mark?” or “What training materials are available for new hires?” Customers can ask: “How do I reset my password?” or “What’s included in the premium subscription?”
The AI assistant only reads the data that users have permission to access, so they get instant answers without seeing information that's not meant for them.
Most knowledge base tools are either too rigid (hard to customize and limited in design) or too complex, requiring developers to code and maintain. Softr gives you both flexibility and speed.
- No coding required: Drag-and-drop blocks, pre-built templates, and secure login options mean you can launch in hours, not weeks.
- Data flexibility: Connect existing data sources (Airtable, Notion, SQL, Google Sheets, HubSpot, Clickup, BigQuery and more) or manage your app data directly in Softr Databases.
- Custom branding: Match the look and feel of your business with full design control.
- Granular permissions: Control what each app user can see or can do, with custom user groups, role-based access, and conditional filters.
- Built-in AI assistant: Unlike many builders, Softr includes an optional AI chat assistant, so end users can get instant answers directly inside the knowledge base.
This mix of speed and flexibility makes Softr a great option for companies that need a modern, professional, and scalable knowledge base without needing to hire or ask a developer.




























