Your AI helpdesk, ready for real tickets
Resolve tickets faster with intake, triage, agent workspaces, and escalation alerts that fit your support process and ticket data.
Helpdesk workflows that fit your process
Choose only the ticket views and workflows you need today, then adapt your helpdesk as queues, escalation rules, and support processes change.
Ticket submission and intake
AI ticket triage
Agent ticket workspace
AI resolution lookup
Escalation alerts
Support performance reports
Bring all your ticket data together
Manage tickets, agents, and support metrics in Softr Databases, or connect Airtable, Notion, Google Sheets, or REST API with real-time sync. Keep every support record in one place.
Custom access for every team, with built-in security.
Give each support teammate the right tools and access. Set up secure logins, user groups, and granular permissions, no dev work needed.
Advanced permissions
Give agents, team leads, and support managers tailored views and dashboards based on their responsibilities.
User groups
Give agents, team leads, and support managers tailored views and dashboards based on their responsibilities.
Automations
Trigger native automations when tickets arrive or change, including triage updates, escalation alerts, and status notifications.
Works on any device
Let support agents review, update, and escalate tickets from any device with mobile-ready helpdesk access.
Easy, secure logins
Use Google, email, or SSO logins to give support teams fast, secure access to their ticket workspace.
Security
Keep ticket and customer data protected with SOC 2 Type II compliance and fine-tuned access control.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Describe your ticket intake and triage needs, then get a working helpdesk in minutes.
Consolidate your stack
Adapt queues, escalation rules, agent views, and reports as your support process changes.
Flexible as you grow
Bring ticket intake, agent workspaces, resolution lookup, and performance reports into one place.
Generate a fully custom helpdesk in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
The AI helpdesk your team can run today
Start with ticket intake and add triage, escalations, and reports as your support process evolves.