Build customer service and support CRM, no code required
Manage customer interactions, streamline support workflows, and enhance service quality with a customizable CRM for your team.
Build exactly what your team needs
Create a CRM for customer service that fits your team’s workflow. Add only the features you need now, then adapt as support needs change.
Ticket submission and tracking
Customer profile management
Assign and prioritize tickets
Internal notes and communication
Response template library
Analytics and reporting dashboard
Bring all your support data together in real time
Connect spreadsheets, support tickets, and CRM systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.
Custom access for every team. Built-in security, no dev time.
Give your support and service teams the right tools and secure access. Easily manage tickets, clients, and workflows—no IT help needed.
Advanced permissions
Give agents, managers, and admins tailored access and dashboards—so everyone has just what they need.
User groups
Give agents, managers, and admins tailored access and dashboards—so everyone has just what they need.
Automations
Connect with tools like Make, Zapier, or N8N to automate ticket routing, follow-ups, and notifications.
Works on any device
Access your CRM and manage support tickets from any device—mobile-ready out of the box.
Easy, secure logins
Let your support team log in with Google, email, or SSO for fast, secure access to customer requests.
Security
Keep customer data safe with SOC2 and GDPR compliance, plus fine-grained access control for your support team.
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An AI assistant for your support team
Support staff can ask AI for ticket updates, common solutions, or customer info—all answered instantly inside your CRM portal.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Set up your customer service CRM in minutes with drag-and-drop blocks and ready templates.
Consolidate your stack
Add features like ticketing, feedback forms, or reporting as your support needs change—no rebuild needed.
Flexible as you grow
Manage customer requests, team workflows, and communications—all in one CRM, no extra tools required.
Build a fully custom customer service and support crm in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Create a custom customer service CRM now