Build a customer service and support CRM
Resolve tickets, track profiles, and view performance in an AI-powered customer service and support CRM built with AI for your team.
Tailor your support CRM to your needs
Customize your customer service and support CRM setup with the exact steps and views your team needs. Add features as processes evolve.
Unified ticket management
Customer profile tracking
Automated status notifications
AI-powered ticket summaries
Customer feedback collection
Support performance dashboards
Bring all your support data together in real time
Connect spreadsheets, ticket logs, and customer databases with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business.
Custom access for every team. Built-in security.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different team members tailored access and dashboards for support leads, agents, and managers, so each role sees just what they need.
User groups
Give different team members tailored access and dashboards for support leads, agents, and managers, so each role sees just what they need.
Automations
Streamline your support processes with Softr Workflows. Trigger native automations for ticket status updates and customer notifications automatically.
Works on any device
Access and update your customer service and support CRM on the go. All apps are mobile-ready out of the box for distributed teams.
Easy, secure logins
Use Google, email, or SSO logins to give your support team fast, secure access to customer history—no IT tickets needed.
Security
Keep sensitive customer data safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level of your app.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer service and support CRM in minutes with AI—no manual setup or complex configuration needed.
Consolidate your stack
Add features like ticket summaries or feedback forms as your workflows evolve—no rebuild or coding needed.
Flexible as you grow
Start with a CRM, then add customer portals, knowledge bases, or internal dashboards—all in one place.
Generate a custom support CRM with AI in minutes
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your customer service and support CRM
Describe what you need. Softr's AI builds your custom CRM in minutes.