Monitor NPS, analyze sentiment, and view reports in an AI-powered system built with AI to fit your team's feedback management workflow.


Customize your client satisfaction tracker with the exact survey views and reporting tools your team needs. Iterate as your workflows evolve.






Connect spreadsheets, CRMs, and survey tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your client experience data.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Give different team members tailored reporting access and dashboards, so managers and agents each see the satisfaction metrics that matter to them.
Give different team members tailored reporting access and dashboards, so managers and agents each see the satisfaction metrics that matter to them.
Streamline feedback loops with Softr Workflows. Trigger native notifications for negative scores or data changes to keep your response time low.
Access and update your client satisfaction tracker on the go. Monitor real-time sentiment and NPS trends from any mobile device out of the box.
Use Google, email, or SSO logins to give your team fast, secure access to feedback data—no IT tickets or complex setup needed.
Keep sensitive client information safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level of your tracker.
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

Build your client satisfaction tracker in minutes with AI—no dev time or complex configuration needed.

Add features like sentiment analysis, real-time alerts, or NPS dashboards as your team needs evolve.

Start with a tracker, then add customer portals or internal dashboards—all in one place with no extra tools.
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.




A client satisfaction tracker is a specialized dashboard and reporting tool where your customer success teams can log in to monitor feedback scores, Net Promoter Scores (NPS), and sentiment trends. It centralizes customer survey responses and historical data in one place, so you don't have to manually aggregate data from various survey tools or spreadsheets. This makes it easier to identify at-risk accounts, track improvements over time, and ensure your team is proactively addressing client concerns.
Softr is the first AI-native platform for building business software. It makes it easy to build a client satisfaction tracker that fits the specific metrics and KPIs your company values most. You can describe your reporting needs to the AI Co-Builder to instantly generate your feedback database, analytical pages, and alert logic—already connected and secure.
You don't need to code anything. You can start by generating with AI, using a pre-built dashboard template, or building your reporting interface from scratch. Everything runs on Softr Databases, the native, relational database built into the platform, or you can connect external data sources like Airtable, Google Sheets, or HubSpot to pull in existing customer records. You have full control to adjust the charts visually, decide which team members see specific client segments, and brand the dashboard to match your corporate identity. It's quick to get up and running, simple to update as your survey questions evolve, and flexible enough to scale with your growing client list.
You can include a wide range of features in your client satisfaction tracker, depending on what your feedback workflow looks like. A great client satisfaction tracker usually mixes analytical blocks with AI-powered insights:
- AI-Powered Intelligence – Use Ask AI to let your team query feedback data conversationally, or set up Database AI Agents to perform sentiment analysis on open-ended survey comments.
- Vibe Coding Blocks – Build custom UI elements—like a dynamic satisfaction heatmap—using the AI Code block to "vibe code" exactly what your leadership team needs to see.
- Softr Workflows – Build native automations (like an urgent notification to a Slack channel when a 'detractor' score is submitted) that trigger whenever a record is updated.
- User Portals & Logins – Securely manage access so account managers only see satisfaction data for their specific clients while executives get a high-level company view.
- Forms & Data Collection – Capture direct feedback with custom NPS forms, star ratings, and follow-up file uploads.
- Dashboards & Charts – Visualize your client satisfaction performance and NPS trends with real-time bar charts, line graphs, and KPI summaries.
- Lists & Advanced Filtering – Display and manage feedback entries with searchable tables, allowing you to filter by industry, account tier, or representative.
Everything is built using Softr's drag-and-drop blocks, so you can create these features without writing code. Need a unique way to display churn risk? Use the Vibe Coding block to generate a tailored component with AI. And if your survey methodology changes, it's easy to update the tracker later.
Vibe coding is all about moving fast and using AI to build exactly what you need for your data analysis. You can "vibe code" a client satisfaction tracker in Softr by simply describing your reporting requirements—such as 'I need a dashboard showing average CSAT scores by region'—to the AI Co-Builder. Softr then generates a production-ready tracking app on top of a stable, secure foundation.
Unlike other tools that just generate raw, fragile code for a dashboard, Softr handles the "boring 80%"—like authentication for your team, database logic, and security—natively. This means you get the speed of vibe coding your metrics without the "Day Two" headaches of managing raw visualization code. You describe your satisfaction KPIs, Softr builds the tracker, and it’s ready for your customer success team instantly.
Yes. You can manage multiple client segments, departments, or regional teams in a single tracker. Each team member only sees the feedback and sentiment data assigned to their segment, based on their login and organizational role. This is useful for large enterprises or agencies working with multiple product lines or geographical regions where data silos need to be balanced with visibility.
Yes, you can. You don't need to have an existing survey tool or database to start building with Softr. If you're starting your feedback program from scratch, you can use Softr Databases, which is built into the platform to store every client response and score directly within your application.
But if you already have satisfaction data in tools like Airtable, Google Sheets, HubSpot, or SQL, you can connect those too to serve as your backend. You can also use the REST API connector to bring in scores from third-party survey platforms. Either way, you have full control over how your satisfaction metrics are structured and visualized in your dashboard.
Softr Databases is the recommended native, relational data source for your client satisfaction tracker. It is built explicitly for business apps, offering high performance for data-heavy dashboards, instant automation triggers for low scores, and a lightning-fast experience because the reporting data is native to the platform.
If you already collect feedback elsewhere, Softr also connects to 17+ external data sources. You can connect to Airtable, Google Sheets, HubSpot, SmartSuite, and BigQuery. You can even integrate multiple data sources into the same tracker—so your dashboard could pull in CRM data from HubSpot and raw survey scores from Softr Databases at once. Most sources support real-time, two-way sync, so any updates to a client's satisfaction status stay in sync automatically.
Yes, Softr gives you full control over how your team interacts with the client satisfaction tracker. You can customize the dashboard layout, filters, and charts to match your specific reporting needs. Each block or chart can be shown or hidden based on the user's role, so a Success Manager only sees their accounts while a VP of Success sees company-wide trends.
You can set up different user roles—such as Analyst, Manager, or Executive—and define exactly what each role can view or edit. For example, Analysts can edit response data to fix typos, while Executives have read-only access to high-level charts. You can also create personalized views that automatically filter satisfaction data based on the logged-in user's assigned accounts.
This level of customization is especially useful when managing diverse teams across different time zones or product lines. It helps keep the reporting experience clean, secure, and focused on the metrics that matter most to each stakeholder.
Yes, you can fully white-label your client satisfaction tracker in Softr. You can use your own logo, brand colors, fonts, and a custom domain to make the dashboard feel like a proprietary internal tool. You can also remove all Softr branding, so your team and stakeholders only see your company's professional identity throughout the data-review experience.
Yes, you can. Softr gives you a lot of flexibility to control both the design and layout of your client satisfaction dashboard. You can adjust colors to represent 'red/yellow/green' sentiment, change fonts, and structure pages to match your reporting flow. You can also choose how each page is laid out and set specific visibility rules for different management levels.
To display your satisfaction data, you can add different types of blocks depending on what you need:
- Table blocks – to show a detailed log of all client survey responses and individual scores.
- List or Card blocks – to highlight 'At-Risk' clients or success stories.
- Detail View – to show a comprehensive deep-dive into a single client’s feedback history.
- Forms – for internal team members to log notes after follow-up calls.
- Charts – to show NPS trends, CSAT averages, and distribution of scores.
- Calendar blocks – to display when the next round of periodic surveys is scheduled.
If your tracking requirements or branding changes later, it's easy to go back and make updates directly in the visual builder.
Softr is built with security in mind for sensitive client data. All survey responses and client details are encrypted in transit (TLS) and at rest, and your trackers are hosted on secure, reliable infrastructure. Softr apps give you full control over who can see specific feedback. You can set up role-based permissions, manage users directly within your data source, set visibility rules for sensitive comments, and apply global restrictions to protect proprietary client information across your entire tracker.
For dashboards using Softr Databases, your data is stored in Softr's secure environment with SOC 2 Type II compliance. For apps connected to external sources like Airtable or BigQuery, Softr doesn't store your raw data—it just displays it in real time based on your secure access settings. You're always in control of your client feedback and who can view or export it.
It is fully production-ready. Unlike many AI tools that just "vibe code" static charts or fragile code that is hard to maintain, Softr builds your client satisfaction tracker on top of a stable, business-grade foundation.
We handle the "boring 80%" (like secure login for your employees, hosting, and granular access to data) natively, so you don't have to worry about data leaks or broken charts. This solves the "Day Two" problem of AI: you get the speed of instant generation for your reporting needs without the headache of managing raw, unreliable code. Your tracker is secure, scalable, and ready for your customer success team to use for high-stakes reporting from day one.
Softr is the first AI-native platform for building business software like trackers and portals. Unlike pure visualization tools that only display data or traditional no-code tools that require complex manual configuration for every chart, Softr's AI Co-Builder creates the tracker logic and structure for you on a secure foundation.
What sets it apart is the hybrid advantage: you can use AI to generate your feedback database, tracking dashboard, and logic in minutes, then use visual controls for precise editing of your KPIs. You get the speed of AI with the reliability of business-grade infrastructure (auth, roles, and hosting) already built-in. It's designed for customer success and operations teams who want to move from a spreadsheet to a production-grade tracker on day one.
Yes. Softr supports powerful native workflows and a wide range of integrations so you can connect your client satisfaction tracker to the rest of your customer success stack. You can automate tasks using Softr Workflows, like triggering a follow-up email via Intercom when a customer leaves a low score, or syncing data with Stripe to correlate revenue with satisfaction.
Whether you need to send an alert to a manager, trigger automations based on an NPS score, or pull in client account data from other tools, you can build it into your tracker without writing code.
Describe what you need. Softr's AI builds your custom tracker and reporting system in minutes.