Internal tools your business can start building with no-code

Pedro Marzagão • June 30, 2023 • 12 min read

In our rapidly evolving business environment, internal tools have become an indispensable part of streamlining operations. These tools often take the form of databases, project management systems, or even custom-built software. They allow teams to stay organized, automate routine tasks, and enhance collaboration, thereby creating a more efficient and productive workspace.


One of the most promising advancements in this realm is the emergence of no-code platforms. No-code is an approach to software development that requires zero knowledge of programming. It allows individuals, even without a technical background, to create applications through graphical user interfaces and configuration systems. This innovative approach is democratizing app creation and offering a new level of independence to non-tech employees.


Operations teams, in particular, stand to gain immensely from the no-code revolution. These tools can help reduce costs by eliminating the need for expensive developers or third-party applications. They save precious time, previously spent on troubleshooting or waiting for IT support, which can now be utilized for strategic tasks. Moreover, no-code tools allow operations teams to customize applications to their exact needs, fostering greater efficiency and productivity.

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Popular platforms like Google Sheets started this revolution a couple of years ago, transforming traditional spreadsheets into powerful databases, capable of automating tasks, managing workflows, and integrating with other software.


Since then, we've seen an incredible number of tools popping like mushrooms covering different needs and business areas.


Embracing no-code doesn't just mean adopting new tools; it signifies a shift toward a more inclusive, autonomous, and agile operations landscape. The power to build is no longer confined to the IT department but is distributed across teams. This opens a realm of possibilities that were previously unthinkable, giving businesses the freedom and flexibility to innovate and adapt to changing needs.



Welcome to the era of no-code. The future of business operations is here, and it's accessible, customizable, and efficient like never before. Buckle up for this exciting journey as we delve into which internal tools your business can start building today, with no-code.

Building Your Internal Tools With No-Code: A Practical Guide


Now that we've covered what no-code is and its potential benefits let's dive into the specifics. Here are just a few examples of internal tools that operations teams can start building using no-code platforms:



Intranet systems


Create your own centralized resources and communication hub for your business, using a no-code builder. Start with a database, in either Airtable or Google Sheets, where you can store resources, design the layout, create interactive elements, and manage content distribution, creating a truly personalized intranet. Automation can be introduced through integrations with other tools, such as Zapier or Make.

Intranet systems

Leverage Airtable, and create various tables to store data pertinent to your intranet systems, like Employee Details, Company News, Resources, and Team Collaboration.


You should aim at having the following key features in your intranet system:

  • Employee Directory: Use the Employee Details table to create a directory with fields like name, department, role, contact information, and more.
  • Company News and Updates: Use the Company News table to share important updates, and use Airtable automation to alert users via email when new updates are posted.
  • Resource Library: The Resources table can be a place to store and categorize helpful documents, links, and tools.
  • Team Collaboration: Teams can collaborate on projects and track progress using Softr’s Kanban blocks. Softr is a no-code tool that can help create a friendly and intuitive web interface that syncs with your Airtable base


Using Softr you can add features like a search function for the employee directory, a news feed for company updates, a document library, and a project dashboard. Integrate your intranet with existing systems, such as HR or project management tools, using no-code platforms like Zapier or Make.

Leverage Airtable, and create various tables to store data pertinent to your intranet systems, like Employee Details, Company News, Resources, and Team Collaboration.


You should aim at having the following key features in your intranet system:

  • Employee Directory: Use the Employee Details table to create a directory with fields like name, department, role, contact information, and more.
  • Company News and Updates: Use the Company News table to share important updates, and use Airtable automation to alert users via email when new updates are posted.
  • Resource Library: The Resources table can be a place to store and categorize helpful documents, links, and tools.
  • Team Collaboration: Teams can collaborate on projects and track progress using Softr’s Kanban blocks. Softr is a no-code tool that can help create a friendly and intuitive web interface that syncs with your Airtable base


Using Softr you can add features like a search function for the employee directory, a news feed for company updates, a document library, and a project dashboard. Integrate your intranet with existing systems, such as HR or project management tools, using no-code platforms like Zapier or Make.

<aside> 🎯 <add picture CTA to article> “Building an Intranet with No Code: Top Must-Have Features” (Consideration > Activation)

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Incident Tracker (Bug Tracker)


Building an incident tracking system using no-code platforms can be a cost-effective and efficient solution, especially for businesses and teams without extensive programming resources. Here’s how you can build it using No Code:

  1. Incident Logging: With the no-code platform, you can create a simple form that captures all the required details of an incident. You can set up fields for date and time, descriptions, involved parties, and other custom categories that make sense for your organization. These platforms often allow you to set mandatory fields to ensure that all necessary data is captured.
  2. Incident Classification: You can set up drop-down lists or multiple-choice options in your form to classify incidents according to their type, priority, and impact. This can be used to trigger workflows and automation based on the classification.
  3. Incident Assignment: No-code platforms often have user management and role-based access control features. You can create roles for different teams or members and then assign incidents based on these roles. This could be done manually, or you could set up automated rules based on incident classification.
  4. Incident Tracking: You can create a dashboard that shows the status of all incidents. Each incident can be updated manually or automatically based on actions taken. No-code platforms allow you to create various views based on user roles, incident status, etc.
  5. Communication and Collaboration: No-code platforms often support the addition of communication and collaboration features. You can add comment sections to each incident, enable file sharing, and integrate with existing communication tools like Slack or Microsoft Teams.
  6. Reporting and Analytics: Most no-code platforms have built-in reporting and analytics tools. You can create custom reports and dashboards that help you analyze the performance of your incident management process. This might include reports on resolution times, common incident types, team performance, etc.



Lightweight CRM


Creating a bespoke CRM that precisely fits your company's sales process is a breeze with no-code builders like Softr using Airtable or Google Sheets as a database. You can customize the data fields, sales stages, and more. Automation becomes easy when you introduce workflows that, for instance, trigger a series of actions when a lead moves to a different stage in the sales funnel.


Here is a concise guide on how you can start thinking about it:

Firstly, understand your CRM requirements. These could include contact management, deal tracking, task/event management, email integration, reporting, and mobile access.

Next, choose a suitable no-code platform that matches your needs and budget. These platforms use a visual, drag-and-drop interface to create UI, manage data, and automate workflows.

Intranet systems

The design phase involves creating views for different tasks. For instance, contact management could include a form for new contacts and a list to display existing ones. Deal tracking could be a visual Kanban board, while task management could be a calendar view or task list.


Workflows can be automated to increase efficiency. For instance, tasks can be auto-created when a new deal is added, or an email sent when a task is completed.


Control data access by setting up permissions, for example, allowing only managers to assign tasks but letting all sales reps view and update deals.

Project Tracker


In the same fashion as building a CRM, no-code lets you create a project tracker from scratch. You can automate assignments based on team members' workload, trigger notifications when tasks are completed, or even set up reports that are generated and sent out at regular intervals.



Inventory Management System


Building a no-code inventory system is straightforward and efficient using platforms, such as Airtable and Softr. Here's a concise guide:


Create Airtable bases for Products, Suppliers, and Sales, each having pertinent fields. For example, the Products table may include SKU, name, cost, quantity, and a supplier link.


Some of the key features you’ll need to take into consideration:

  • Real-Time Tracking: Use Airtable automation to adjust stock levels in the Products table whenever a sale is recorded in the Sales table.
  • Low Stock Alerts: Set up an automation to alert you via email when a product's stock drops below a certain level.
  • Reports: Leverage Airtable's reporting capabilities for sales insights, generating different views based on need or going a step further and creating unique user views with Softr, based on different conditions from your database.
  • Dashboard: Create a visual dashboard using charts in Softr to get a quick overview of product stock levels and sales trends.
  • Supplier Management: Keep track of suppliers, and their provided products, and have the ability to directly contact or update details as needed.


For a user-friendly interface, if you are using Airtable of Google Sheets as a database, use Softr. Design a web app linked to your Airtable base, adding features such as barcode scanning or viewing supplier products.


For integrating with other systems, like a separate sales platform, use no-code tools like Zapier or Make to automate the data flow between systems. Start with clear requirements and select the appropriate combination of no-code tools to fulfill your needs.

Intranet systems

HR Management System


Building an HR Management System (HRMS) using no-code platforms can be a great solution for businesses, especially small to medium-sized enterprises (SMEs), that lack the budget or expertise to develop a custom system from scratch.


For each of the modules, start off with a database and think about building the front end for it. Similarly to other use cases, you’ll be able to integrate with automation tools to take care of notifications, email workflows, and specific communication needs.


Let’s take a look at the different functionalities of each module:



Employee Records Management


The system should maintain a comprehensive and organized record for each employee, including personal details, employment history, and key documents.

Intranet systems

Recruitment & Onboarding


The system should support job postings, applicant tracking, interview scheduling, and onboarding for new hires.

Intranet systems

Leave Management


The system should facilitate leave application, approval, tracking, and balance calculation.



Performance Management


The system should track employee performance against KPIs, support periodic reviews, and goal management.



Payroll & Benefits Management


The system should handle pay computation, benefits management, tax calculations, and pay slip generation.



Learning & Development


The system should allow for the planning, tracking, and management of training and development programs.



Reporting & Analytics


The system should generate various HR-related reports and offer analytic insights for better decision-making.



Vendor Management System


Working with multiple vendors can become challenging without a system to manage contracts, communication, and performance. Using no-code builders you can set up automated notifications for contract renewals, and vendor assessments based on performance metrics, and automate communication for more efficient vendor interactions.

Intranet systems

Expense Tracking System


Creating a tailored expense tracking system using no-code platforms can greatly simplify finance management. With your own system, you can automate the approval process for expense claims, receive notifications for any discrepancies, and generate automatic reports to keep a finger on your company's financial pulse.



Customer Support System


With a no-code builder, you can create a customer support system that syncs with your CRM too. You can automate ticket assignments based on issue type or customer value, set up automatic follow-ups, and integrate it with other platforms for a comprehensive view of customer interactions. If you want to go the extra mile, you can convert it into a fully-fledged Portal that handles not only communications but also resources, allowing you have a personalized approach to client handling.

Intranet systems

Practical Tips to Kickstart Your No-Code Journey in Operations


Embracing the no-code revolution can be a game-changer for your operations team. But before you dive headfirst into this ocean of possibilities, here are some practical tips to guide you:


1. Identify Your Needs: Before choosing a no-code platform or deciding which tool to build, take a step back and evaluate your operational needs. Understanding the processes that could benefit from automation or the gaps that a new tool could fill is crucial.


2. Choose the Right Platform: There is a multitude of no-code platforms available, like Airtable, Google Sheets, Softr, or Bubble, each with its strengths. Pick one that aligns best with your needs and the tool you aim to build.


3. Start Small: Don’t try to automate every process or build a complex tool right from the get-go. Start with a small project, learn the ropes, and gradually take on more ambitious projects as your confidence grows.


4. Involve Your Team: No-code tools are meant to be user-friendly, so get your manager on board and your team involved in their creation and implementation. The more comfortable your team is with these tools, the smoother your operations will be.

5. Keep It Simple: No-code doesn't mean no limits. A complex tool with numerous features can end up being hard to manage. Aim for simplicity and functionality.


6. Make good use of Templates and Tutorials: Most no-code platforms provide templates and tutorials. These resources can speed up your learning curve and help you get your tools up and running faster.


7. Plan for Scalability: Build your tools with an eye on the future. Make sure your no-code platform can accommodate growing data volumes and can integrate with other tools as your business expands.

Conclusion: Embracing the Future of Operations with No-Code


Armed with these tips, you're well-prepared to embark on your no-code journey. Remember, this is not a sprint but a marathon; take one step at a time. Enjoy the journey as much as the destination. Happy building!


As we pull back from this insightful expedition into the world of no-code, it becomes clear that we stand at the precipice of a new era in business operations. The rise of no-code platforms is not just a passing trend; it's a fundamental shift in the way we approach problem-solving, process optimization, and innovation.


No-code tools are democratizing technology, bridging the gap between the tech-savvy and the tech-curious, and fostering a culture of creativity and independence. They are reshaping the role of operations teams, allowing them to become creators and innovators instead of mere implementers.


Building your own internal tools with no-code platforms can provide you with an unmatched level of customization and control, transforming the very nature of your operations. The power to automate and streamline processes is now in your hands.


The future of operations is undeniably intertwined with the no-code revolution. By embracing it, your business can ride the wave of innovation, improve efficiency, and unlock unprecedented growth. So, set sail on your no-code journey and shape the future of your business operations. Your toolbox awaits!