Internal tools your business can start building with no-code

Pedro Marzagão • June 30, 2023 • 12 min read

In our rapidly evolving business environment, internal tools have become an indispensable part of streamlining operations. These tools often take the form of databases, project management systems, or even custom-built software. They allow teams to stay organized, automate routine tasks, and enhance collaboration, thereby creating a more efficient and productive workspace.


One of the most promising advancements in this realm is the emergence of no-code platforms. No-code is an approach to software development that requires zero knowledge of programming. It allows individuals, even without a technical background, to create applications through graphical user interfaces and configuration systems. This innovative approach is democratizing app creation and offering a new level of independence to non-tech employees.


Operations teams, in particular, stand to gain immensely from the no-code revolution. These tools can help reduce costs by eliminating the need for expensive developers or third-party applications. They save precious time, previously spent on troubleshooting or waiting for IT support, which can now be utilized for strategic tasks. Moreover, no-code tools allow operations teams to customize applications to their exact needs, fostering greater efficiency and productivity.

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Popular platforms like Google Sheets started this revolution a couple of years ago, transforming traditional spreadsheets into powerful databases, capable of automating tasks, managing workflows, and integrating with other software.


Since then, we've seen an incredible number of tools popping like mushrooms covering different needs and business areas.


Embracing no-code doesn't just mean adopting new tools; it signifies a shift toward a more inclusive, autonomous, and agile operations landscape. The power to build is no longer confined to the IT department but is distributed across teams. This opens a realm of possibilities that were previously unthinkable, giving businesses the freedom and flexibility to innovate and adapt to changing needs.



Welcome to the era of no-code. The future of business operations is here, and it's accessible, customizable, and efficient like never before. Buckle up for this exciting journey as we delve into which internal tools your business can start building today, with no-code.

Building Your Internal Tools With No-Code: A Practical Guide


Now that we've covered what no-code is and its potential benefits let's dive into the specifics. Here are just a few examples of internal tools that operations teams can start building using no-code platforms:



Intranet systems


Create your own centralized resources and communication hub for your business, using a no-code builder. Start with a database, in either Airtable or Google Sheets, where you can store resources, design the layout, create interactive elements, and manage content distribution, creating a truly personalized intranet. Automation can be introduced through integrations with other tools, such as Zapier or Make.

Intranet systems

Leverage Airtable, and create various tables to store data pertinent to your intranet systems, like Employee Details, Company News, Resources, and Team Collaboration.


You should aim at having the following key features in your intranet system:

  • Employee Directory: Use the Employee Details table to create a directory with fields like name, department, role, contact information, and more.
  • Company News and Updates: Use the Company News table to share important updates, and use Airtable automation to alert users via email when new updates are posted.
  • Resource Library: The Resources table can be a place to store and categorize helpful documents, links, and tools.
  • Team Collaboration: Teams can collaborate on projects and track progress using Softr’s Kanban blocks. Softr is a no-code tool that can help create a friendly and intuitive web interface that syncs with your Airtable base


Using Softr you can add features like a search function for the employee directory, a news feed for company updates, a document library, and a project dashboard. Integrate your intranet with existing systems, such as HR or project management tools, using no-code platforms like Zapier or Make.

Leverage Airtable, and create various tables to store data pertinent to your intranet systems, like Employee Details, Company News, Resources, and Team Collaboration.


You should aim at having the following key features in your intranet system:

  • Employee Directory: Use the Employee Details table to create a directory with fields like name, department, role, contact information, and more.
  • Company News and Updates: Use the Company News table to share important updates, and use Airtable automation to alert users via email when new updates are posted.
  • Resource Library: The Resources table can be a place to store and categorize helpful documents, links, and tools.
  • Team Collaboration: Teams can collaborate on projects and track progress using Softr’s Kanban blocks. Softr is a no-code tool that can help create a friendly and intuitive web interface that syncs with your Airtable base


Using Softr you can add features like a search function for the employee directory, a news feed for company updates, a document library, and a project dashboard. Integrate your intranet with existing systems, such as HR or project management tools, using no-code platforms like Zapier or Make.

<aside> 🎯 <add picture CTA to article> “Building an Intranet with No Code: Top Must-Have Features” (Consideration > Activation)

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Incident Tracker (Bug Tracker)


Building an incident tracking system using no-code platforms can be a cost-effective and efficient solution, especially for businesses and teams without extensive programming resources. Here’s how you can build it using No Code:

  1. Incident Logging: With the no-code platform, you can create a simple form that captures all the required details of an incident. You can set up fields for date and time, descriptions, involved parties, and other custom categories that make sense for your organization. These platforms often allow you to set mandatory fields to ensure that all necessary data is captured.
  2. Incident Classification: You can set up drop-down lists or multiple-choice options in your form to classify incidents according to their type, priority, and impact. This can be used to trigger workflows and automation based on the classification.
  3. Incident Assignment: No-code platforms often have user management and role-based access control features. You can create roles for different teams or members and then assign incidents based on these roles. This could be done manually, or you could set up automated rules based on incident classification.
  4. Incident Tracking: You can create a dashboard that shows the status of all incidents. Each incident can be updated manually or automatically based on actions taken. No-code platforms allow you to create various views based on user roles, incident status, etc.
  5. Communication and Collaboration: No-code platforms often support the addition of communication and collaboration features. You can add comment sections to each incident, enable file sharing, and integrate with existing communication tools like Slack or Microsoft Teams.
  6. Reporting and Analytics: Most no-code platforms have built-in reporting and analytics tools. You can create custom reports and dashboards that help you analyze the performance of your incident management process. This might include reports on resolution times, common incident types, team performance, etc.



Lightweight CRM


Creating a bespoke CRM that precisely fits your company's sales process is a breeze with no-code builders like Softr using Airtable or Google Sheets as a database. You can customize the data fields, sales stages, and more. Automation becomes easy when you introduce workflows that, for instance, trigger a series of actions when a lead moves to a different stage in the sales funnel.


Here is a concise guide on how you can start thinking about it:

Firstly, understand your CRM requirements. These could include contact management, deal tracking, task/event management, email integration, reporting, and mobile access.

Next, choose a suitable no-code platform that matches your needs and budget. These platforms use a visual, drag-and-drop interface to create UI, manage data, and automate workflows.