Build your service request portal software
Log requests, track ticket status, and manage approvals in an AI-powered portal built with AI to fit your unique service workflow.
Build exactly what your team needs
Customize your service request portal software with the exact steps and views your team needs. Add features as processes evolve—no code needed.
Custom request form submission
Automated status tracking updates
Internal request approval workflow
AI-powered ticket summaries
Role-based access management
Service performance analytics dashboard
Bring all your ticket data together in real time
Connect spreadsheets, help desk tools, and task managers with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your service desk.
Give every user a custom, secure experience.
Give each requester and agent the right views and access in a branded portal. Set up secure logins, user groups, and ticket permissions in minutes.
Easy, secure logins
Your service portal is mobile-ready by default. Requesters can submit tickets and check statuses on the go using Softr's downloadable PWA technology.
Works on any device
Your service portal is mobile-ready by default. Requesters can submit tickets and check statuses on the go using Softr's downloadable PWA technology.
Automations
Build native automations to handle instant email notifications, status update alerts, and auto-assignment whenever a new service request is submitted.
User groups
Provide separate logins for requesters and service agents. Create personalized dashboards so each user sees only the tickets they are authorized to view.
Advanced permissions
Apply rules for different roles. Customize who can edit status, who can approve budgets, and who can view performance metrics at a granular level.
Security
Protect sensitive service and client information from security threats. Softr is fully compliant with SOC2 and GDPR regulations for total peace of mind.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your service request portal software in minutes with AI—no manual configuration or dev time needed.
Consolidate your stack
Add features like ticket summaries, performance dashboards, or specific approval steps as your service needs grow.
Flexible as you grow
Start with a portal, then add knowledge bases, status dashboards, or time-trackers—all in one place.
Generate a custom service request portal with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your service request portal software
Describe what you need. Softr's AI builds your custom help desk portal and request system in minutes.