Build your own monday.com help desk system
Streamline support requests, track resolutions, and enhance customer satisfaction with a no-code help desk tailored to your team.
Customize your help desk to your needs
Set up a help desk system with just the views and features your support team needs. Adapt and expand your setup as workflows evolve—no code needed.
Ticket submission form
Ticket assignment and tracking
Priority and SLA management
Internal notes and collaboration
Customer communication history
Reporting and analytics dashboard
Bring all your help desk data together
Connect spreadsheets, ticketing systems, and CRM tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support team.
Custom access for every team. Built-in security, no dev time.
Empower your support team with the right tools and access. Set up secure logins, user groups, and permissions—no IT support or coding required.
Advanced permissions
Give support agents, managers, and admins customized dashboards so each role sees only what they need.
User groups
Give support agents, managers, and admins customized dashboards so each role sees only what they need.
Automations
Connect with tools like Make, Zapier, or N8N to automate ticket routing, status updates, and notifications.
Works on any device
Access and manage help desk tickets on any device—your system is mobile-ready out of the box.
Easy, secure logins
Enable support teams to log in securely using Google, email, or SSO—no IT assistance needed.
Security
Keep support data safe with SOC2 and GDPR compliance, plus granular access controls at every level.
.svg)
Give support teams an AI helper
Support agents can ask AI for ticket status, solutions, or trends—answers appear instantly inside your help desk system.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your monday.com help desk in minutes with drag-and-drop blocks and templates.
Consolidate your stack
Add automations, ticket types, or integrations as your support needs change—no rebuilds needed.
Flexible as you grow
Manage tickets, knowledge bases, and team workflows—all in one monday.com-powered help desk.
Build a fully custom help desk in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
250+
600+
Frequently asked questions