Help Desk Template

Engineering

Product

Customer Support/Success

IT & Operations

A help desk platform for managing internal requests from other teams in the company.

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Features and functionality

Store and address internal requests from across your company.

Different access levels

Separate permissions for admins and other internal team members.

New request form

A customizable form for submitting new requests.

Request details

Expand any request to get familiar with the details.

Manage requests

Admins can update, reassign, and resolve tickets.

Search and filtering functionality

Find the any request through advanced search and filtering.

Responsive design

A fully responsive design, allowing each user to access the system from any device.

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Overview

The help desk template allows you to manage internal requests from teams across your company such as IT, finance, operations, and others. Everyone in the company can submit new tickets according to the specified format and track their ticket status. Furthermore, platform admins can assign new tickets, manage tickets they’re assigned to, as well as resolve tickets.

How it works

Hit the "Use Template" button on this page to proceed with the template. You'll need to create a Softr account (in case you don't have one yet) to store your web app and an Airtable or a Google Sheets account to manage the app's database. The template comes with a pre-configured database that you can use to start collecting requests immediately. As soon as you set up the template, start inviting your team members to start collaborating and solving problems.

FAQ

Can users track their submitted tickets?

Yes, each user can log in and see his/her own list of requests and manage them.

Do I need a Softr account to use the template?

As soon as you click the Use the template button, you'll be immediately taken to Softr studio and can start working on the template. If you don't have a Softr account, you'll be prompted to register first (a Free account will work just fine).

Can I use the Help Desk template with a free Softr account?

All the Softr templates are completely free of charge and can be used with any of the Softr subscription plans. However, Free and Starter plans have a limitation on the number of application users, so you might need to consider a higher subscription plan if you need to have full Memberships access.

Build your Help Desk platform today

Proceed with the template and have your web app ready within hours

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Making internal business processes more efficient with Softr

I have been impressed with the flexibility of Softr. The ability to pull data from different Airtable bases into different blocks and display them on one page was one of the main reasons I chose Softr.

Dan Smith Director, DS Automotive

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