Build service request management software, no code required
Streamline service requests, improve response times, and enhance customer satisfaction with a custom app tailored to your team's workflow.
Customize your service request tool
Build a service request system that fits your team’s exact workflow. Add only the features you need now, and adjust as your processes evolve.
Service request submission
Request assignment & routing
Status tracking & updates
SLA monitoring & escalation
Internal notes & file attachments
Reporting & analytics dashboard
Unify your service request data in real time
Connect spreadsheets, ticketing systems, and other tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your service requests.
Custom access for every team. Built-in security, no dev time.
Empower your support team with tailored access and secure logins. Manage service requests efficiently—no IT support or custom development needed.
Advanced permissions
Give support agents, admins, and managers access to the dashboards and requests relevant to their roles.
User groups
Give support agents, admins, and managers access to the dashboards and requests relevant to their roles.
Automations
Connect with tools like Make, Zapier, or N8N to automate ticket routing, status updates, or notifications.
Works on any device
Manage support requests from any device. Your help desk is mobile-ready out of the box.
Easy, secure logins
Allow your team to log in quickly and securely via email, Google, or SSO—no IT tickets required.
Security
Protect support data with SOC2 and GDPR compliance, plus fine-tuned access control at every level.
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An AI assistant for support teams
Support teams can ask AI for ticket updates or customer info and get quick answers, right inside your help desk portal.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Launch your help desk in minutes with drag-and-drop blocks and ready-made service request templates.
Consolidate your stack
Add automations, ticket fields, or workflows as your team’s support needs change—no rebuilds needed.
Flexible as you grow
Manage requests, tickets, and knowledge bases—all in one place, without extra tools or licenses.
Build a fully custom service request system in minutes
Connect to your data in seconds
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Customize layout and logic
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Publish and launch
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.
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Frequently asked questions
Build your Help Desk today