Help Desk

Build your own help desk with CRM, no code required

Streamline customer support and relationship management with a custom help desk solution tailored to your business needs and goals.

Get started free Start with a template

Screenshot of a help desk user interface integrated with CRM features, displaying customer information, support tickets, and communication tools.

Loved by 800,000+ teams around the globe

Flexibility

Customize your help desk around your processes

Add only the views and features your support team needs. Adapt your help desk and CRM as your workflows change—no coding required.

UI screenshot of ticket submission and tracking

UI screenshot of contact and company management

UI screenshot of ticket assignment and escalation

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Data Management

Bring all your support data together in real time

Connect help desk software, CRMs, and other systems with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your support workflows.

Explore all data sources

Power

Custom access for every team. Built-in security, no dev time.

Give your support and sales teams the right tools and access for managing tickets and customer data. Set permissions and logins—no IT support needed.

Advanced permissions

Provide agents, managers, and admins with tailored dashboards so each role sees only the information they need.

User groups

Provide agents, managers, and admins with tailored dashboards so each role sees only the information they need.

Automations

Connect with tools like Make, Zapier, or N8N to automate repetitive ticket updates, follow-ups, or CRM entries.

Works on any device

Access and update your help desk and CRM data on the go. All apps are mobile-ready out of the box.

Easy, secure logins

Let your team use Google, email, or SSO logins for secure, seamless access to support and CRM tools.

Security

Keep customer and ticket data safe with SOC2 and GDPR compliance, plus robust role-based access control.

AI Magic

An AI assistant for your help desk

Let support teams and customers ask AI questions or find CRM details—instant answers right inside your help desk portal.

Why Softr

Why Softr vs other software

No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.

UI screenshot of Softr drag-and-drop dashboard setup for building help desk with crm

Easy, fast setup

Spin up a help desk CRM in minutes with drag-and-drop blocks and ready-made templates.

UI screenshot of Softr dashboard with resources, contacts, finances, and projects modules

Consolidate your stack

Easily add ticket routing, automations, or new fields as your support workflows evolve.

Integration logos showing Softr connected with Airtable, Notion, Google Sheets, HubSpot, SQL, Rest API, and more.

Flexible as you grow

Manage support tickets and customer info together—no need for separate tools or extra seats.

“We’re not coders or developers, but Softr is so easy to use and learn — it lets us run with our ideas.”

Ashley Kalinauskas

CEO, Torigen Pharmaceuticals

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“With Softr we’re able to experiment and innovate at the speed of conversation, which gives users a sense of control and ownership.”

Oliver Thomas

Maker Digital Systems Architect, MIT

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“The biggest benefit we’ve found with Softr is how customizable and flexible it is. We’ve been able to create a platform that is adapted to our fairly complicated needs.”

Isobelle Ford

Founder & Director, Skylight Ventures

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“We’ve been able to create multiple client and employee portals with Softr and it works like magic. The integration with monday.com is seamless.”

Jesuena Estoque Reimer

Founder, Mindflows

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“Building our sustainability training app on Softr let us deliver an intuitive user experience to over 5,000 professionals in days without writing a single line of code.”

Guillaume Duvernay

Growth Lead, Plan A

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“I’ve dreamed of having a client portal for probably 10 years. I tried many different tools, got frustrated, and let it go. Then I played with Softr and immediately went “this is it!”

Rebecca Berneck

CEO, Officeheads

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How It Works

Build a fully custom help desk with crm in minutes

Connect to your data in seconds

Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.

Customize layout and logic

Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.

Publish and launch

Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.

“Our submission process used to be on paper. Now clinics use our Softr customer portal and submit in a few clicks. It saves 3-4 hours a day of at least one employee’s time.”