Collect actionable feedback, improve customer experiences, and tailor surveys to fit your business needs with a flexible no-code platform.


Choose just the survey features your team needs to collect customer feedback. Adapt your tool anytime as your approach evolves—no coding required.
Connect spreadsheets, CRMs, and feedback tools with real-time sync—or manage everything in Softr Databases. Create a single source of truth for customer insights.
Build branded survey portals with personalized access for each respondent. Easily set up secure logins and manage permissions to protect sensitive feedback.
Your survey tool is mobile-ready—respondents can complete surveys from any device, with no extra setup needed.
Your survey tool is mobile-ready—respondents can complete surveys from any device, with no extra setup needed.
Automate survey distribution and reminders by connecting with tools like Make, Zapier, or N8N.
Segment respondents into groups for targeted surveys and customized dashboards.
Set granular permissions to control who can access, complete, or view survey results at all levels.
Keep survey data secure and private. Softr meets SOC2 and GDPR compliance standards.
Let teams ask AI about trends or feedback. Instantly surface insights from survey data, right inside your Softr tool.
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Launch your customer satisfaction surveys fast with drag-and-drop forms and ready-made templates.
Add new survey types, feedback logic, or integrations as your customer insights needs change.
Start with surveys, then add dashboards, automations, or portals—all in one platform.
Integrate with your spreadsheets and databases, including Airtable, SQL, Hubspot, Google Sheets, Supabase, BigQuery, and more—in just a few clicks. Your data is always secure and in sync.
Drag and drop customizable building blocks with various views and functionalities. Granular permissions allow you to control what data each user can access, and which actions they can take.
Ship applications that your team will love in minutes or hours, instead of days or weeks. Deploy on both desktop and mobile.












A customer satisfaction survey tool is a secure online platform where you can easily create, distribute, and manage surveys to collect feedback from your customers. It helps you centralize responses, analyze results, and track trends over time. By using this tool, you can understand your customers’ experiences and make informed decisions to improve your products or services.
Softr makes it simple to build a customer satisfaction survey tool that fits your workflow. You can connect your data sources, such as Airtable, HubSpot, Notion, monday.com, SQL, and more, and set up a platform where you can design surveys, send them to customers, and view collected responses—all in one place.
No coding is needed. You can start with a template or build from scratch, customize the survey layouts, manage user access, and apply your company’s branding. It’s quick to launch, easy to update, and flexible enough to adapt as your feedback needs evolve. It streamlines the feedback process and keeps everything organized.
Your customer satisfaction survey tool can include a variety of features to suit your feedback process. Some of the most common features are:
\- User authentication – so only intended respondents can access certain surveys
\- Customizable survey forms – for collecting ratings, comments, or suggestions
\- Dashboards – to visualize survey results and key metrics
\- Automated notifications – to alert you when new responses come in
\- Data export – to download results for further analysis
\- Search and filters – to quickly find specific responses or trends
\- Role-based permissions – so only authorized users can view or edit survey data
Everything can be built with Softr’s drag-and-drop blocks, making it easy to create and adjust features as your feedback strategy grows.
No coding skills are required. You can build your entire customer satisfaction survey tool using Softr’s visual editor. From creating surveys to setting permissions and analyzing results, everything can be customized without writing a single line of code.
Yes. You can manage multiple survey projects or teams in a single customer satisfaction survey tool. Each user only sees the surveys and data assigned to them, based on their login and role. This is especially helpful if you run surveys for different departments, clients, or regions and need to keep everything organized and separate.
Softr supports a wide range of data sources, making it easy to integrate with your customer satisfaction survey tool. You can connect to Airtable, Google Sheets, Notion, Coda, monday.com, HubSpot, Clickup, Xano, Supabase, PostgreSQL, MySQL, SQL Server, MariaDB, BigQuery, and more. You can also bring in data from other sources using the REST API.
You’re not limited to a single source—you can combine data from multiple systems within the same survey tool. For example, you could display survey responses from Airtable and customer details from HubSpot at once. Most sources support real-time, two-way sync, so your tool always reflects up-to-date information.
Yes, Softr lets you fully tailor how users interact with your customer satisfaction survey tool. You can adjust the layout, navigation, and survey pages to match your organization’s workflow and branding. Content and survey results can be shown or hidden based on who’s logged in, so users only see the surveys and data relevant to them.
You can also define different user roles, such as survey responder, manager, or admin, and set specific permissions for each. For example, team members might only see their own survey responses, while admins can access all results and settings. You can also create personalized dashboards and filter data based on the logged-in user, making the experience clean, secure, and tailored to each user’s needs.
Yes, you can. You don’t need any existing survey data to start building your customer satisfaction survey tool with Softr. If you’re starting fresh, you can use Softr Databases, which are built into the platform and work seamlessly with your surveys.
But if you already have survey responses or contact lists in tools like Airtable, Google Sheets, HubSpot, Notion, Coda, monday.com, Supabase, or SQL, you can connect those as well. You can also use the REST API connector to bring in data from other sources. This gives you flexibility to structure and display your survey data exactly how you want in your tool.
Yes, you can fully white-label your customer satisfaction survey tool in Softr. You can use your own logo, brand colors, fonts, and custom domain to make the survey platform feel like a natural extension of your organization. You can also remove all Softr branding, so survey participants only see your company’s identity throughout their experience.
Yes, absolutely. Softr gives you a lot of flexibility to control both the design and layout of your customer satisfaction survey tool. You can adjust colors, fonts, spacing, and page structure to match your brand, and decide how each survey page is presented. You can choose which blocks to use, set the flow of questions, and determine what different respondents see on each page. If your survey content or design needs to change later, it’s easy to update everything directly in the visual builder.
Softr is built with security in mind. All survey data is encrypted in transit (TLS) and at rest, and your customer satisfaction survey tool is hosted on secure, reliable infrastructure. Softr gives you full control over who can access and manage survey responses. You can set up role-based permissions, manage users directly within your data source, set visibility rules, and apply global restrictions to protect sensitive feedback and respondent information. For integrations with external data sources like Airtable, Notion, or SQL, Softr only displays your data in real time based on your settings—your data remains under your control. Softr also follows industry best practices for authentication, access control, and platform monitoring to safeguard your data.
You can get started for free. Softr’s Free plan lets you publish one app—such as your customer satisfaction survey tool—with up to 10 app users and 2 user groups, and supports all standard data sources like Softr Databases, Airtable, and Google Sheets. If your survey tool needs more users or advanced features, you can explore Softr’s paid plans for additional capabilities.
Softr is designed to make it easy to create fully functional, user-facing apps—like customer satisfaction survey tools—without needing to write code or rely on developers. What sets it apart is how quickly you can launch a custom survey tool, and how well it connects with your existing data. Unlike some no-code platforms focused on mobile apps or developer-heavy interfaces, Softr empowers non-technical teams to control layout, user experience, and permissions. It’s easy to build on real-time data from sources like Airtable, Google Sheets, Softr Databases, or SQL and create secure, branded survey experiences for your respondents. You can customize everything visually and set up user roles, conditional logic, and API support right out of the box.
Yes. Softr supports a wide range of integrations, so you can connect your customer satisfaction survey tool to the rest of your workflow. You can automate tasks or sync results with tools like Zapier, Make, and N8N, and even use APIs and webhooks for more advanced processes. Whether you want to notify team members of new survey responses, push feedback to a CRM, or trigger follow-up emails automatically, you can set it up without writing any code.