HNDY Socials’ Portal for Onboarding, Content, and Collaboration

HNDY Socials is a boutique social media agency based in regional Victoria, Australia, offering a uniquely hands-on service. Rather than relying on clients to provide content, founder Gracey works directly with them through in-person filming sessions, capturing high-quality content in bulk and managing the entire content strategy herself.

We designed a custom platform to support this high-touch workflow. The portal streamlines client onboarding, content approvals, and communication, allowing Gracey to deliver a premium experience without getting bogged down in admin.

New clients are onboarded through an automated flow that:

• Captures their details
• Sends a welcome email
• Stores signed contracts

Each client receives a personalised dashboard where they can:

• Review content drafts
• Approve or request changes
• Download their final assets

Weekly summary emails keep clients informed without overwhelming them with notifications.

Behind the scenes, the system simplifies Gracey’s operations by:

• Pulling data into Airtable
• Syncing with JotForm
• Supporting weekly or fortnightly content cycles

We also embedded calendar views and integrated her existing Wix booking flow to avoid unnecessary tool changes.

The result is a client experience that feels clear, curated, and professional, while giving Gracey more time to focus on what she loves most: creating impactful content for her local community.