Build your customer support CRM, no code required
Resolve tickets, manage accounts, and track performance in an AI-powered customer support CRM built with AI to fit your team's workflow.
Build exactly what your team needs
Customize your customer support CRM setup with the exact ticket stages and views your team needs. Add features as processes evolve—no code needed.
Centralized ticket management
Contact & account management
Ticket assignment & routing
AI-powered ticket summaries
Support performance dashboards
Automated status notifications
Unify your support data in real time
Connect support tickets, contact records, and communication logs with real-time sync—or manage everything in Softr Databases. Create a single source of truth for your business.
Custom access for every team. Built-in security.
Give each teammate the right tools and access. Set up secure logins, user groups, and granular permissions—no IT support or dev work needed.
Advanced permissions
Give different support tiers and managers tailored access and dashboards, so each agent sees only the tickets assigned to them.
User groups
Give different support tiers and managers tailored access and dashboards, so each agent sees only the tickets assigned to them.
Automations
Streamline your support processes with Softr Workflows. Trigger native notifications based on ticket status changes or new assignments to keep issues moving.
Works on any device
Respond to urgent customer support CRM tickets and update statuses on the go. All support tools are mobile-ready out of the box.
Easy, secure logins
Use Google, email, or SSO logins to give your support agents fast, secure access to customer data—no IT tickets needed.
Security
Keep customer and support data safe with SOC2 and GDPR compliance, plus fine-tuned access control at every level of your app.
Why Softr vs other software
No more one-size-fits-all tools or costly custom builds. Softr is easy to use and fully customizable, so you can launch faster, adapt as you grow, and skip the complexity of traditional software.
Easy, fast setup
Build your customer support CRM in minutes with AI—no dev time or complex configuration needed for your setup.
Consolidate your stack
Add features like ticket routing, performance dashboards, or status updates as your team grows—no rebuild needed.
Flexible as you grow
Start with a CRM, then add client portals or team dashboards—all in one place, with no extra tools to buy.
Generate a fully custom customer support CRM with AI
Co-build with AI
Simply describe what you need. Let Softr handle everything - Interface, database, workflows.
Iterate with AI or visually
Control most critical parts of your app yourself - roles, permissions, security.
Ship the same day
Invite team members or external clients and partners right away. No developer handover.
The go-to platform for business operations
Use drag-and-drop blocks to build a portal that looks sleek and modern out of the box. Add only the features you need, and iterate as your workflows evolve.
Minerva Network increased athlete registrations by 50% with a custom CRM and portal
Celonis built a GTM knowledge base for 1,500+ team members
Urban's Group increased productivity by 25% with a custom ERP system
Frequently asked questions
Build your customer support CRM in minutes
Describe what you need. Softr's AI builds your customer support CRM in minutes for free, with no coding skills needed.