Outage Log Spreadsheet Template

Your Outage Log Database at a glance

This template gives your team a centralized system to track service interruptions, manage post-mortems, and maintain clear SLA visibility. It keeps engineers and product managers perfectly aligned during critical system incidents.

The database uses connected tables to link raw issue logs directly to the affected products and the engineers assigned to fix them. As incidents progress, you can seamlessly connect them to formal post-mortem reports without missing critical context.

Built-in AI features automatically classify the severity of raw incident logs and generate simple executive summaries for leadership. Your database even pulls public product documentation directly from the web to keep catalogs up to date.

Why tracking outages gets messy in spreadsheets

Logging critical incidents in shared spreadsheets quickly turns into a chaotic mess of broken formulas and copy-pasted status updates. When systems go down, you don't have time to hunt for the right rows or untangle mixed data in a giant grid.

What a structured database changes

Quietly enforcing clean structure means start times remain strict dates, and statuses follow standardized dropdown menus. This prevents teammates from accidentally deleting crucial incident history or messing up duration calculations.

Instead of manual typing, you can cleanly link an outage directly to an existing product and its designated Site Reliability Engineer. This is exactly what Softr Databases are designed for, keeping your data connected naturally without fragile VLOOKUPs.

As your engineering team scales, reporting stays effortless and deep post-mortems permanently attach to their original incidents.

What you can do with this template

You can input an incident's raw details and let Database AI agents instantly determine its severity while generating a clean, readable incident title. This eliminates manual triage so engineers can immediately focus on fixing the issue.

The system also lets you automatically calculate exact downtime durations and rollup total incidents per product over time. Everything is pre-configured so your team can start resolving outages immediately instead of building internal tracking tools.

Who is this Outage Log database for

This template is built for technical teams that need to maintain high reliability and keep documentation tightly organized when things break down.

• Site Reliability Engineers: Track incident details, log start and end times, and document root causes effortlessly.
• Product Managers: Monitor product health metrics, manage SLA targets, and keep stakeholders informed with automated AI summaries.
• IT Administrators: Maintain an accurate directory of system owners and monitor overall infrastructure stability in one place.

How to take it further

Customizing this structure takes just seconds without touching any code. You can easily adjust the status dropdowns, rename the tables, or add new severity levels that perfectly match your internal vernacular.

Bringing your past incident history over is completely painless. You can bulk import past outages via CSV or use the API to sync live alerts from monitoring tools directly into the table.

When you are ready to scale, you can build an app on top of this data to serve as an internal developer portal. This gives on-call engineers a clean view of their assigned outages without exposing underlying tables to unnecessary edits.

By leveraging users and permissions, you can ensure PMs only edit their owned products while SREs just update live incident statuses. Starting with a structured database makes building these custom internal tools completely straightforward.