Outage Log Database Template

Your Outage Log database at a glance

This template provides a centralized system to track service interruptions, monitor product uptime, and manage post-mortem analysis. It helps your reliability and product teams stay aligned from the moment an incident starts until the root cause is resolved.

The database connects your software Products directly to logged Outages and the Users responsible for them. When a service goes down, you can instantly see which SRE or Product Manager owns the affected product, making incident routing seamless.

Built-in AI automatically classifies incident severity from raw issue logs and generates readable titles for quick scanning. It even writes non-technical executive summaries for your post-mortem reports, so leadership stays informed without reading raw technical data.

Why managing incident logs in spreadsheets breaks down

Tracking outages in spreadsheets usually leads to messy raw logs, missed timestamps, and disconnected post-mortem documents that are hard to find when you need them.

What a structured database changes

A structured database ensures every incident is accurately logged with strict data types like automated start and end times, durations, and clean status classifications. This eliminates inconsistent data entries and standardizes how your entire team records downtime.

Instead of fragile VLOOKUPs, native relationships link an outage directly to the affected product and the responsible engineer. This is exactly what Softr Databases are designed for, allowing you to instantly pull up the complete history of a service when things go wrong.

What you can do with this template

You can immediately start logging incidents, calculating outage durations automatically, and tying service interruptions to specific SLA uptime targets. Everything is connected, from the initial raw log to the final root cause analysis.

Thanks to native Database AI agents, the database categorizes the urgency of new incidents and summarizes post-mortem reports for executives instantly. It turns raw engineering logs into structured, readable data without manual effort.

Who is this Outage Log database for

This ready-to-use template is perfect for teams that need to maintain strict visibility over software reliability and service health.

• Site Reliability Engineers (SREs): Track incident durations correctly and maintain a historical log of all outages per product.
• Product Managers: Monitor product uptime against SLA targets and easily review preventative actions.
• Engineering Leadership: Review automated, plain-language executive summaries of root cause analyses without digging through raw logs.

How to take it further

You can easily customize this database to fit your exact incident management workflow. Simply adjust the status values, add new team roles, or tweak the automated duration formulas to match how your team measures downtime.

When you are ready, bring in your historical incident reports. You can quickly import your old spreadsheet data via CSV or connect an API to sync active alerts directly into the database.

To make this a complete internal tool, you can build a secure portal on top of this data. Using a drag-and-drop interface builder, your engineers can log issues from their phones while managers view high-level aggregate dashboards.

By setting up native users and permissions, you can ensure that product owners only edit the post-mortems for their own services, while leadership gets read-only access to executive summaries. A well-structured database makes building this entire application effortless.