Warranty Claims Tracker Database Template

Overview

This warranty claims tracker helps you log, manage, and resolve product warranty requests in one structured system. Track claim status, urgency, assigned agents, and resolution notes without juggling multiple Google Sheets.

The database connects five core tables: Claims, Customers, Products, Tasks, and Users. Each claim links to a specific customer and product, with related tasks and assigned agents, while rollups like Total Claims give instant visibility into customer history.

Built-in AI fields classify claim urgency from the issue description, generate professional response drafts, and create detailed product descriptions automatically—saving your team time on every case.

Why choose a Warranty Claims Tracker database over Google Sheets

Google Sheets works for simple lists, but warranty management quickly becomes relational and process-driven.

The power of Softr Databases

With Softr Databases, each table represents a single object—claims, customers, products, or tasks—with enforced field types for dates, attachments, selects, and linked records. Instead of fragile VLOOKUPs, you get native relationships, rollups like Total Claims per customer, and clean connections between claims and assigned agents. The structure scales as volume grows and stays ready for API access or app-building.

Core features and functionality

Track every claim from “New” to “Closed,” attach proof of purchase, and assign agents and technicians with clear ownership. Linked tasks ensure nothing slips through, with due dates and statuses tied directly to each claim. Built-in Database AI agents auto-classify urgency and draft customer responses, reducing manual triage and follow-ups.

Who is this Warranty Claims Tracker for

This template is built for teams handling product warranties and post-sale support.

• Customer support teams: Centralize claims, assign agents, and track statuses clearly.
• Operations managers: Monitor workload, urgency levels, and resolution timelines.
• Product teams: Analyze recurring issues by product or category.
• Repair technicians: Manage assigned tasks and due dates linked to each claim.

How to take it further

Start by customizing statuses, urgency levels, or product categories to match your workflow. You can add fields like replacement cost, refund amount, or SLA targets directly inside the Softr database.

Import existing claims, customers, and product data via CSV in minutes. If you already use another tool, connect through the API to sync new claims automatically.

Next, build a secure internal tool or external claim submission portal using Softr’s interface builder. Create separate views for support agents, technicians, and managers, and control exactly who can view or edit data with granular users and permissions.

Because your data is already structured and relational, building apps, dashboards, and automated workflows becomes straightforward.