Outage Log Database Template

Your Outage Log Database at a glance

This template gives your engineering and product teams a central source of truth for tracking service interruptions and downtime. It replaces scattered notes with a clean, actionable system for managing incidents from first report to final post-mortem.

The database connects your Users, Products, Outages, and Post Mortems seamlessly. You can tie a specific incident directly to the affected service and the responsible Site Reliability Engineer without ever copying and pasting data.

Built-in AI instantly reads raw issue logs to determine incident severity and draft clear titles. It even generates plain-language executive summaries of your root cause analyses so leadership stays informed without reading technical jargon.

Why tracking outages in Google Sheets breaks down

Managing technical incidents in spreadsheets quickly turns chaotic. Raw error logs stretch columns out of control, calculating downtime accurately gets messy, and analyzing past post-mortems becomes impossible when rows aren't cleanly linked.

What a structured database changes

A true database keeps your incident data strictly organized and reliable. Dates stay formatted perfectly, downtime formulas calculate instantly, and every outage connects directly to the specific product involved.

This prevents rogue data entry and keeps your history clean as your team handles more incidents over time. This is exactly what Softr Databases are designed for.

What you can do with this template

You can capture complex ongoing outages step-by-step, assign them to specific SREs, and track exact duration using native formulas. Once resolved, simply connect the post-mortem document directly to the original incident record.

It also acts as an active assistant using Database AI agents. The system evaluates your raw error logs automatically, instantly tagging them as a "Partial Outage" or "Hard Down" so your on-call team responds with the right urgency.

Who is this Outage Log Database for

This system is built for technical teams who need reliable incident tracking without complex setups:

• Site Reliability Engineers: Track assigned outages, calculate exact downtime automatically, and document root cause analyses systematically.
• Product Managers: Monitor the health of their owned products, track SLA uptime targets, and review historical incident counts.
• Engineering Leaders: Get instant, AI-generated executive summaries of severe outages to communicate effectively with stakeholders.

How to take it further

Customize the database

You can easily tweak this template to match your exact workflow. Add new outage statuses, adjust the severity tags, or change the SLA percentage targets to fit your company's service levels.

Import your existing data

Bring your historical downtime data right inside in minutes. You can upload a CSV of past outages or connect via API to sync live alerts from your existing monitoring tools.

Build a full app around it

When your team is ready, you can turn this database into a complete internal portal. A well-structured backend makes building a front-end incredibly simple and fast.

You can set up custom users and permissions to ensure that SREs only edit incidents they own, while leadership gets read-only dashboards. This keeps your raw data safe while giving everyone the exact views they need.