Help Desk Database Template

Your Help Desk Database at a glance

This Help Desk Database captures, organizes, and tracks every internal IT request in one central hub. It replaces messy spreadsheets with a structured system where nothing gets lost.

It natively connects a Teammates table to an IT requests table. Every ticket automatically links to the right person, showing their department and historical requests at a glance.

Instead of manual typing, you get auto-generated ticket IDs, clear status dropdowns, and designated fields for attachments.

Why managing help desk requests in Google Sheets breaks down

Tracking IT tickets in a simple spreadsheet works until it doesn't. Soon, rows get accidentally deleted, status updates are missed, and VLOOKUPs break when connecting employee details.

What a structured database changes

A proper database enforces rules so data stays clean. Ticket IDs instantly auto-generate, and file attachments slot right into the specific request without messing up row heights.

You can link a tool access request to an employee seamlessly, without copying and pasting their email repeatedly. This reliability is exactly what Softr Databases are designed for.

What you can do with this template

You can immediately log, categorize, and track requests from "To do" to "Done." Built-in lookups automatically pull in the exact requester and assignee emails the moment a ticket is matched.

It is completely ready to use from day one. Your team can easily upload screenshots and long-text descriptions directly into secure fields without breaking the layout.

Who is this Help Desk Database for

This template provides immediate structure for teams tired of losing tickets in their inbox or spreadsheet.

• IT Managers: Track equipment needs and tool access requests accurately without manual data entry.
• Operations Leads: Keep teammate directories updated and monitor cross-department service requests globally.
• HR Teams: Ensure new hires get their technical setup approved and fulfilled seamlessly.

How to take it further

Make this database your own by customizing the request categories or adding new teammate departments. You can quickly rename fields or adjust the status dropdown values natively.

Add immediate value by importing your existing team directory via CSV. Your teammates will instantly populate the database, ready to be seamlessly linked to new IT requests.

When your team is ready, you can deploy a self-serve employee portal straight on top of this structured data.

Thanks to robust users and permissions, employees will only see their own requests, while IT staff can view and manage the entire queue. A clean database makes building these applications incredibly fast.