Outage Log Database Template

Your Outage Log Database at a glance

This template captures service interruptions, root causes, and post-mortems in one organized system so your engineering team can resolve incidents without frantically searching through chat logs.

It cleanly links your Users to affected Products, tracks live Outages with precise timestamps, and ties everything into detailed Post Mortems to help prevent future downtime.

Built-in AI automatically classifies incident severity from raw issue logs, generates readable incident titles, and summarizes complex root cause analyses for non-technical leadership.

Why logging outages gets messy in Excel

When services go down, relying on flat spreadsheets to track evolving incidents usually leads to overwritten cells, broken timestamps, and scattered post-mortem documents in disconnected folders.

What a structured database changes

Instead of fragile VLOOKUPs trying to connect an incident to an on-call engineer or a specific API, a structured database uses native relational links to keep everything connected automatically.

Data types strictly enforce structure, meaning timestamps stay formatted as real dates, formulas calculate downtime accurately, and dropdowns keep severity statuses perfectly standardized.

This level of structure and reliability is exactly what Softr Databases are designed for, giving your team a scalable source of truth that won't break during a crisis.

What you can do with this template

You can track an incident from the initial raw log through to the final executive summary without ever copying or pasting data across tabs.

Thanks to native Database AI agents, the system can instantly evaluate raw backend logs to assign severity levels and draft executive summaries automatically, saving crucial time.

Who is this Outage Log database for

This database provides critical visibility for anyone managing software reliability, incident response, and SLA monitoring.

• Site Reliability Engineers: Track incident durations accurately and identify recurring failures across connected products.
• Product Managers: Monitor SLA uptimes clearly and keep stakeholders informed with AI-generated executive summaries.
• Engineering Leads: Maintain a clear directory of assigned outages and enforce thorough post-mortem documentation for high-severity events.

How to take it further

1. Customize the database
You can easily tweak the template by adding new incident status choices or adjusting the SLA uptime target fields to match your company's tiers. Because it's a native Softr Database, structural changes happen instantly without breaking formulas.

2. Import your existing data
Bring in your historical incident logs and product catalogs seamlessly via CSV bulk upload. You can also connect via API to sync your data with your existing alerting tools.

3. Build a full app around it
When you're ready to share outage statuses with the broader company, you can use the interface builder to turn this database into an internal status portal.

By layering on granular users and permissions, you ensure that engineers can update live incident statuses while the extended team only gets view-only access to post-mortem summaries. Building on a well-structured database makes launching a fully functional app incredibly straightforward.