What is the best customer onboarding software?
There are many great tools for customer onboarding. These are the best customer onboarding software for different purposes:
- Best tool for small businesses: Inline Manual lets you create almost any kind of in-app pop-up and track useful customer data.
- Best for enterprises: Pendo is a comprehensive user onboarding tool that helps guide clients and shares information across your team to foster data-driven decisions.
- Best for building a custom, DIY solution: Softr lets you build your desired web app and use integrations to automate welcome emails, add in-app guides, and set up a chatbot.
What is the best client onboarding process?
The best client onboarding process is one that has a thorough understanding of the user journey and is automated to anticipate their pain points and questions. Let’s get a little bit more specific about what a great client onboarding process looks like:
- Answers user questions before they even think of them
- Provides a comprehensive explanation of features
- Isn’t intrusive, long, or unskippable
- Is based on data
- Is constantly improving