NPS Tracker Template

Customer Support/Success
Sales & Customers

Keep track of your company’s NPS score.

inventory management template cover image

Features and functionality

A tool to collect and analyze NPS responses.

Survey form

A form to collect NPS responses from users.

Response directory

A directory of all the collected responses.

NPS stats

A summary of all the responses.

Search and filtering functionality

Find any response through advanced search and filtering.

Responsive design

A fully responsive design, allowing each user to access the platform from any device.

Template Gallery


NPS (Net Promoter Score) is a popular metric for measuring customers’ loyalty toward your product or company. This template contains a survey you can use to collect NPS (5-point scale version) as well as a dashboard that displays your overall NPS score (calculated automatically), the number of promoters/passives/detractors, and all survey responses.

For a more detailed overview, check out our tutorial:

How it works

The "Use Template" button on this page will take you directly to the template, where you can start the setup. You need to have Softr and Airtable accounts though to get started (start with the free plans and upgrade later on if needed). The template comes with a database ready to collect NPS responses. When you're done seting up the template, start inviting your team members to share data with them and collaborate.


NPS or Net Promoter Score is a tool used to measure customer experience with your product or service. The users are usually expected to answer the following question, using a 0-10 scale (0-5 scale is used as well): "How likely is it that you would recommend [brand] to a friend or colleague?"

As soon as you click the Use the template button, you'll be immediately taken to Softr studio and can start working on the template. If you don't have a Softr account, you'll be prompted to register first (a Free account will work just fine).

All the Softr templates are completely free of charge and can be used with any of the Softr subscription plans. However, Free and Starter plans have a limitation on the number of application users, so you might need to consider a higher subscription plan if you need to have full Memberships access.

Build your NPS Tracker today

Proceed with the template and have your web app ready within hours

derek thurber

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The two defining characteristics of Softr that have made me choose this platform vs others have been its usability and flexibility.

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