NPS Tracker Template

Keep track of your company’s NPS score with a real-time NPS dashboard.

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Overview

This free template helps you build an NPS tracking app on top of your existing data — so you can collect customer feedback, review survey responses, and organize sentiment insights in one place.
It includes a sample structure for managing NPS scores, response reasons, channels, and tags, and you can also connect it to any Softr-supported data source or use Softr Databases.

Why use this NPS tracker template

Centralize customer feedback in one place: Store NPS scores, written responses, and metadata like channel and tags in a single system your team can easily review.
Make feedback easier to analyze: Search, filter, and export responses to identify trends and act on customer sentiment faster.
Launch a custom feedback workflow without code: Adapt the survey, fields, permissions, and internal pages to match your customer experience process.

Template features:

NPS survey collection
Capture customer feedback through a dedicated survey page where respondents can submit their NPS score and written reason.
Centralized response management
View all submitted responses in one internal list with quick access to key details like score, category, email, channel, and tags.
Response detail pages
Open individual submissions to review feedback more closely and manage each response record.
Searchable feedback database
Search responses by display name or written feedback to quickly find relevant submissions.
Channel and tag filters
Filter feedback using dropdown filters for channel and tags to segment responses and spot trends.
Exportable reporting
Export response data for deeper analysis, reporting, or sharing with stakeholders.
Record management
Add, edit, and delete records directly from the interface to keep your feedback database accurate and up to date.
User onboarding and access
Support internal users with onboarding pages, secure login, account settings, and user groups for admins and team members.

Who is this NPS tracker template for?

This template is ideal for teams that want a simple way to collect and review customer sentiment data. It’s especially useful for:

SaaS companies collecting customer feedback after onboarding or product usage
Product teams reviewing qualitative feedback alongside NPS scores
Customer success and support teams tracking satisfaction across channels
Small and mid-sized businesses that need a lightweight internal NPS response management system
Agencies and service businesses organizing client feedback in one place

“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin

Founder, Integral Ed

How to set up your NPS tracker template

1
Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
2
Connect and map your data: Connect to any of 14+ data sources (like Softr Databases, Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks. Map your data to replace mock content in pre-set fields and pages.
3
Customize logic and branding: Adjust layouts with drag-and-drop. Set user groups and permissions to control access, then style everything to match your brand.
4
Go live in minutes: Your NPS tracker is ready! Publish and share the URL with your clients to start collaborating.

Frequently asked questions

What is an NPS tracker?
An NPS tracker is a tool used to collect, organize, and review Net Promoter Score survey responses. It helps teams measure customer satisfaction, analyze trends in feedback, and take action based on promoter, passive, and detractor responses.
What is included in this NPS tracker template?
This template includes a landing page, survey page, responses list, response details page, onboarding flow, and utility pages for login, account settings, permission handling, and more. It is designed to help internal teams manage NPS feedback from collection through review.
Can I customize the NPS survey and response fields?
Yes. With Softr, you can customize the survey flow, field labels, database structure, filters, and page layouts to match your feedback process. You can also extend the app with additional fields, workflows, or integrations.
Can internal teams search and filter NPS responses?
Yes. This template supports search across response records and written feedback, along with filters for channel and tags so teams can quickly find and segment responses.
What data sources does Softr support for an NPS app?
Softr connects with 15+ data sources including Airtable, Google Sheets, Notion, monday.com, HubSpot, SQL databases, Supabase, and more. You can also use Softr Databases to manage your NPS data directly inside the platform.
Why build an NPS tracker with Softr?
Softr lets you build a fully custom no-code feedback app faster than building from scratch or forcing your process into rigid software. You can launch quickly with templates, manage permissions, customize your workflow, and scale the app as your team grows.