NPS Tracker Template

Keep track of your company’s NPS score with a real-time NPS dashboard.

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Overview

This free template helps you launch a custom NPS tracking system using your own data — no manual spreadsheets or survey tools required.

It contains a survey you can use to collect NPS (5-point scale version) as well as a dashboard that displays your overall NPS score (calculated automatically), the number of promoters/passives/detractors, and all survey responses.

Why use this NPS tracker template

Track customer satisfaction at a glance: Collect responses and instantly calculate your NPS — no need to crunch the numbers yourself.
Segment and filter responses: Analyze feedback by customer group, product line, or time period to uncover insights faster.
Share results securely with your team: Give stakeholders access to a read-only dashboard without sharing raw data.

Template features:

Survey form
Embed or share a branded NPS survey that feeds directly into your database.
Live NPS dashboard
Automatically calculate your NPS and see promoter/passive/detractor breakdowns in real time.
Response directory
View and filter all individual responses in a searchable directory.
Advanced filtering
Quickly sort responses by score, status, date, or custom tags.
Works on any device
Allow users to access the platform from any device with a fully responsive design. You can even turn your app into a downloadable mobile app with Softr's PWA feature.

Who is this NPS tracker template for?

This template is ideal for any team that wants to monitor customer sentiment and improve retention with data-driven feedback. Common use cases include:

Customer success teams: Keep a pulse on customer happiness and intervene early with detractors.
Product managers: Gather ongoing user feedback to guide product improvements.
Marketing teams: Track the impact of campaigns and onboarding flows on customer satisfaction.
Startup founders: Measure product-market fit and report on customer loyalty to investors.
Agencies: Send branded NPS surveys to clients and track satisfaction across projects.

“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin

Founder, Integral Ed

How to set up your NPS tracker template

1
Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
2
Connect and map your data: Connect to any of 14+ data sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks. Map your data to replace mock content in pre-set fields and pages.
3
Customize logic and branding: Adjust layouts with drag-and-drop. Set user groups and permissions to control access, then style everything to match your brand.
4
Go live in minutes: Your NPS tracker is ready! Publish and share the URL with your clients to start collaborating.

Frequently asked questions

What is NPS?
NPS (Net Promoter Score) is a popular metric that measures how likely a customer is to recommend your product or service. It’s a simple yet powerful way to track customer loyalty over time.
Do I need a Softr account to use the template?
Yes — but you can get started with a free Softr account.
Can I customize the survey questions and design?
Absolutely. You can edit the survey form, scoring scale, follow-up questions, branding, and colors to fit your brand voice and goals.
Can I use this template with a team?
Yes — you can set permissions so different team members can view, filter, or update responses based on their role.
Can I connect other data sources like HubSpot or Notion?
Yes — Softr supports 14+ data sources. This template includes a sample database you can easily adapt it to Google Sheets, Notion, monday.com, HubSpot, and others.