NPS Tracker Template

Keep track of your company’s NPS score with a real-time NPS dashboard.

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Overview

This free template helps you build an NPS tracking app on top of your existing data, so you can collect customer feedback, review survey responses, and organize sentiment insights in one place.
It includes a sample structure for managing NPS scores, response reasons, channels, and tags, and you can also connect it to any Softr-supported data source or use Softr Databases.

Why use this NPS tracker template

Centralize customer feedback in one place: Store NPS scores, written responses, and metadata like channel and tags in a single system your team can easily review.
Make feedback easier to analyze: Search, filter, and export responses to identify trends and act on customer sentiment faster.
Launch a custom feedback workflow without code: Adapt the survey, fields, permissions, and internal pages to match your customer experience process.

Template features:

NPS survey collection
Capture customer feedback through a dedicated survey page where respondents can submit their NPS score and written reason.
Centralized response management
View all submitted responses in one internal list with quick access to key details like score, category, email, channel, and tags.
Response detail pages
Open individual submissions to review feedback more closely and manage each response record.
Searchable feedback database
Search responses by display name or written feedback to quickly find relevant submissions.
Channel and tag filters
Filter feedback using dropdown filters for channel and tags to segment responses and spot trends.
Exportable reporting
Export response data for deeper analysis, reporting, or sharing with stakeholders.
Record management
Add, edit, and delete records directly from the interface to keep your feedback database accurate and up to date.
User onboarding and access
Support internal users with onboarding pages, secure login, account settings, and user groups for admins and team members.

Who is this NPS tracker template for?

This template is ideal for teams that want a simple way to collect and review customer sentiment data. It’s especially useful for:

SaaS companies collecting customer feedback after onboarding or product usage
Product teams reviewing qualitative feedback alongside NPS scores
Customer success and support teams tracking satisfaction across channels
Small and mid-sized businesses that need a lightweight internal NPS response management system
Agencies and service businesses organizing client feedback in one place

“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin

Founder, Integral Ed

How to set up your NPS tracker template

1
Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
2
Bring in your data: Your template comes with a Softr Database already connected and loaded with sample data. From there, replace it with your own data or connect to 17+ external sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks.
3
Customize logic and branding: Describe changes using the AI Co-Builder, or adjust layouts with drag-and-drop blocks. Review user groups and permissions to control access, then style everything to match your brand.
4
Go live in minutes: Your NPS tracker is ready! Authentication, permissions, and hosting are already built in. Publish and share the URL with your teammates or clients to start collaborating.

Frequently asked questions

What is an NPS tracker?
An NPS tracker is a tool used to collect, organize, and review Net Promoter Score survey responses. It helps teams measure customer satisfaction, analyze trends in feedback, and take action based on promoter, passive, and detractor responses.
What is included in this NPS tracker template?
This template includes a landing page, survey page, responses list, response details page, onboarding flow, and utility pages for login, account settings, permission handling, and more. It is designed to help internal teams manage NPS feedback from collection through review.
Can I customize the NPS survey and response fields?
Yes. Duplicate the template into your workspace, then prompt the AI Co-Builder to adjust it, for example "add a Follow-up Scheduled field to NPS Responses" or "add an Enterprise option to the Channel field." Prefer hands-on control? Use the visual editor to edit fields, filters, and layout directly.
You can also adjust the Tags and Channel options, rename field labels, and extend the Responses table with new fields or workflows to match your feedback process.
Can internal teams search and filter NPS responses?
Yes. This template supports search across response records and written feedback, along with filters for channel and tags so teams can quickly find and segment responses.
What data sources does Softr support for an NPS app?
This template comes with a built-in Softr Database, already structured for NPS scores, channels, tags, and response reasons.
If you prefer another source, Softr connects natively to 17+ external data sources, including Airtable, Google Sheets, Notion, monday.com, HubSpot, SQL databases, and Supabase. You can swap the data source in Softr Studio without rebuilding the app.
Why build an NPS tracker with Softr?
Softr lets you build a fully custom feedback app faster than coding from scratch or forcing your process into rigid survey software. Prompt the AI Co-Builder to adjust the app, or fine-tune it yourself in the visual editor.
You can also automate your response process with Softr Workflows, for example notifying your customer success team the moment a response comes in tagged as a Detractor, so no unhappy customer goes unnoticed.