NPS Tracker Template

Keep track of your company’s NPS score with a real-time NPS dashboard.

Data sources supported

Airtable
Google Sheets
MySQL
BigQuery
REST API
HubSpot
Maria DB
monday.com
Notion
PostgreSQL
Smart Suite
SQL Server
Supabase
Xano
ClickUp
Coda

Categories

Dashboards & Reporting
Business Operations
Sales
Marketing
Tech

Overview

This free template helps you launch a custom NPS tracking system using your own data — no manual spreadsheets or survey tools required.

It contains a survey you can use to collect NPS (5-point scale version) as well as a dashboard that displays your overall NPS score (calculated automatically), the number of promoters/passives/detractors, and all survey responses.

Why use this NPS tracker template

  • Track customer satisfaction at a glance: Collect responses and instantly calculate your NPS — no need to crunch the numbers yourself.
  • Segment and filter responses: Analyze feedback by customer group, product line, or time period to uncover insights faster.
  • Share results securely with your team: Give stakeholders access to a read-only dashboard without sharing raw data.

Template features:

  • Survey form
  • Live NPS dashboard
  • Response directory
  • Advanced filtering
  • Works on any device

Who is this NPS tracker template for?

This template is ideal for any team that wants to monitor customer sentiment and improve retention with data-driven feedback. Common use cases include:

  • Customer success teams: Keep a pulse on customer happiness and intervene early with detractors.
  • Product managers: Gather ongoing user feedback to guide product improvements.
  • Marketing teams: Track the impact of campaigns and onboarding flows on customer satisfaction.
  • Startup founders: Measure product-market fit and report on customer loyalty to investors.
  • Agencies: Send branded NPS surveys to clients and track satisfaction across projects.
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“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin
Founder, Integral Ed

How to set up your NPS tracker template

  1. 1
    Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
  2. 2
    Connect and map your data: Connect to any of 14+ data sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks. Map your data to replace mock content in pre-set fields and pages.
  3. 3
    Customize logic and branding: Adjust layouts with drag-and-drop. Set user groups and permissions to control access, then style everything to match your brand.
  4. 4
    Go live in minutes: Your NPS tracker is ready! Publish and share the URL with your clients to start collaborating.

Frequently asked questions

  • What is NPS?
  • Do I need a Softr account to use the template?
  • Can I customize the survey questions and design?
  • Can I use this template with a team?
  • Can I connect other data sources like HubSpot or Notion?

Build your custom NPS tracker today.

Build and launch your first app in under 30 minutes.
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