Customer Success Platform Template

Track customer journeys, identify expansion opportunities and report on customer success.

Data sources supported

Softr Databases
Airtable
Google Sheets
Notion
Smart Suite
Xano
Coda
monday.com
Supabase
ClickUp
HubSpot
BigQuery
PostgreSQL
SQL Server
Maria DB
MySQL
REST API

Categories

CRM
Knowledge Management
Sales
Customer Support
Tech

Overview

This free template helps you build a centralized customer success platform that works on top of your existing data. Instead of managing spreadsheets, decks, and disjointed tools, you’ll have a single view of each customer’s journey, usage, and status — so your team can focus on impact, not admin.

The template includes a sample database to demonstrate how to structure your data for this use case, and it’s flexible enough to work with any Softr-supported data source (including Airtable, Google Sheets, Notion, HubSpot, monday.com, and more).

Why use this customer success template

  • Understand your customers better: Track lifecycle stages, touchpoints, and success metrics in one place.
  • Proactively manage renewals and expansion: Use built-in filters and customer data to surface risks and opportunities before they escalate.
  • Customize access based on roles: Give Customer Success Managers, Team Leads, or Executives the exact views they need.

Template features:

  • 360° customer profiles
  • Customer life cycle tracking
  • Key success metrics
  • Personalized account management
  • Role-based access
  • Works on any device

Who is this customer success platform for?

This template is ideal for any team responsible for driving retention, satisfaction, and expansion. Perfect for:

  • B2B SaaS companies: Track customer health, usage trends, and upcoming renewals.
  • Account management teams: Centralize notes, plans, and lifecycle milestones.
  • Service-based businesses: Maintain visibility into key clients and project touchpoints.
  • Startups: Build a lightweight, no-code CS platform before investing in a complex CRM.
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“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin
Founder, Integral Ed

How to set up your customer success platform template

  1. 1
    Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
  2. 2
    Connect and map your data: Connect to any of 14+ data sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks. Map your data to replace mock content in pre-set fields and pages.
  3. 3
    Customize logic and branding: Adjust layouts with drag-and-drop. Set user groups and permissions to control access, then style everything to match your brand.
  4. 4
    Go live in minutes: Your customer success platform is ready! Publish and share the URL with your clients to start collaborating.

Frequently asked questions

  • What is a customer success platform?
  • Do I need a Softr account to use the template?
  • Can I use this with other data sources besides Airtable?
  • Can I track product usage or NPS in this app?
  • Can I add my own branding?

Build your custom customer success platform today.

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