Customer Feedback Template

Customer Support/Success

Collect feedback from customers through a form and organize/manage it inside an internal tool accessed by the product team.

customer success template cover image

Features and functionality

Don't lose any important feedback with this convenient portal.

User Permissions

Different access levels for the Product and Support teams.

Submit feedback or feature requests

A form so collect feedback and feature requests.

Review and synthesize feedback

Your teams can review and synthesize feedback and feature requests into insights.


Share feedback and feature requests with stakeholders

Responsive design

A fully responsive design, allowing each user to access the portal from any device.

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The Customer Feedback template allows you to collect feedback and feature requests from your customers, organizing everything in a single place. You can then process valuable feedback into insights and share them with important stakeholders. The portal lets you define different user permissions to specify what each team in your company should have access to.

For a more detailed overview, check out this tutorial:

How it works

To get started with the template, you need Softr and Airtable/Google Sheets accounts (both offer free plans that will work just fine to get started). The "Use Template" button on this page will take you to the template app, where you can start configuring it. The template's Airtable/Google Sheets database comes with mock customer data that you can start customizing as soon as you set up the template. When you're done seting up the template and importing customer data, you can start inviting your team members to start collaborating.


The key is to ask simple and straightforward questions to avoid confusion and get the details you need.

As soon as you click the Use the template button, you'll be immediately taken to Softr studio and can start working on the template. If you don't have a Softr account, you'll be prompted to register first (a Free account will work just fine).

All the Softr templates are completely free of charge and can be used with any of the Softr subscription plans. However, Free and Starter plans have a limitation on the number of application users, so you might need to consider a higher subscription plan if you need to have full Memberships access.

Build your Customer Feedback portal today

Proceed with the template and have your web app ready within hours

pascal vallet

Saving 10+ hours a week with a machining client portal

Creating a customer portal with Softr allows us to give our customers that bit of extra value. This is one way for Defiant CNC to differentiate itself from other machine shops. Our customers always comment on how easy to use our Softr portal is and love the fact that it updates with data from Airtable in real time.

Jeremy Taylor Owner, Defiant CNC


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