Customer Feedback Portal Template

This free template from Softr helps you build a custom customer feedback portal, fast, no coding required.

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Overview

This free template helps you build a customer feedback portal where customers can submit feedback, track their own submissions, and add comments for clarification.

It also gives your internal team one central dashboard to review, prioritize, assign, and manage all feedback through a clear status workflow.

Why use this customer feedback portal template

Centralize customer feedback: Collect product ideas, bug reports, feature requests, and general feedback in one organized portal.

Give customers visibility: Customers can log in to view only their own feedback, check status updates, and continue the conversation in context.

Streamline internal review: Your team can filter feedback by category, priority, status, or owner, then move each item from New to Closed.

Template features:

Feedback submission form
Customers can submit feedback with a title, description, category, and optional attachment.
Customer feedback tracking
Customers can view a personalized list of only their own feedback submissions and open detailed pages for each item.
Internal management dashboard
Internal teams can view, filter, and manage all feedback from one central workspace.
Status workflow
Move feedback through a clear process from New to Under Review, Planned, Resolved, and Closed.
Priority and category management
Classify feedback by category and priority so your team can focus on the most important requests first.
Owner assignment
Assign feedback items to internal team members to keep accountability clear.
Comments and follow-up
Customers and internal users can add comments on feedback detail pages for clarification and updates.
Role-based access
Customers can access only their own submissions, while internal team members can manage all feedback and internal fields.

Who is this customer feedback portal template for?

This template is built for teams that want a simple, secure way to collect customer feedback and manage it without relying on scattered forms, inboxes, or spreadsheets. It's a great fit for:

SaaS and software companies: Collect feature requests, bug reports, and product feedback from customers while keeping your team aligned on priority and status.

Customer success teams: Track follow-up questions, clarify requests, and keep customers updated on feedback progress.

Product teams: Review feedback by category, priority, and customer context to inform roadmap planning.

Support teams: Turn recurring customer issues into structured feedback items that can be reviewed and resolved.

Agencies and service businesses: Give clients a dedicated place to submit suggestions, requests, and improvement ideas.

“What we love most about Softr is the instantaneous, customizable power a no-code platform allows.”

David Malbin

Founder, Integral Ed

How to set up your customer feedback portal template

1
Click Use template: Sign up or log in to your Softr account (it’s free, no credit card required!)
2
Bring in your data: Your template comes with a Softr Database already connected and loaded with sample data. From there, replace it with your own data or connect to 17+ external sources (like Airtable, Google Sheets, HubSpot, Notion, and more) in just a few clicks.
3
Customize logic and branding: Describe changes using the AI Co-Builder, or adjust layouts with drag-and-drop blocks. Review user groups and permissions to control access, then style everything to match your brand.
4
Go live in minutes: Your customer feedback portal is ready! Authentication, permissions, and hosting are already built in. Publish and share the URL with your teammates or clients to start collaborating.

Frequently asked questions

What is a customer feedback portal?
A customer feedback portal is a secure online space where customers can submit feedback, view the status of their requests, and communicate with your team. It helps businesses replace scattered emails, forms, and spreadsheets with one organized system.
What can I track in this customer feedback portal template?
You can track feedback submissions, categories, attachments, statuses, priorities, assigned owners, customer comments, and internal notes. The template includes a workflow from New to Under Review, Planned, Resolved, and Closed.
Can customers see feedback submitted by other customers?
No. This template is designed with role-based access so customers can submit feedback, view only their own items, and comment on their own detail pages. Internal team members can view and manage all feedback.
How do I edit or customize this template?
Softr offers a Hybrid Advantage for building. You can use the AI Co-Builder to make changes simply by describing what you want, or you can use the visual drag-and-drop editor for precise manual control.
What data sources does this customer feedback portal integrate with?
Softr includes a native, built-in Database and connects to 17+ external data sources including Airtable, Google Sheets, Notion, HubSpot, monday.com, SQL databases, Supabase, ClickUp, and more. You can also automate feedback processes with native Softr Workflows or third-party tools like Zapier and Make.
Why build a customer feedback portal with Softr?
Softr is an AI-native platform for building secure operational apps without code. It is used by 1 million+ builders and trusted by 7,000+ organizations, with granular permissions, SOC 2 Type II compliance, SSO, European data hosting, custom UI options with Vibe Coding, and instant Progressive Web Apps for mobile access.