Customer Support Specialist

Who we are

At Softr, we believe everyone should have the ability to create the software they need, without engineers or designers. Our mission is to democratize engineering genius and empower 99% of the world, who can't code, to create custom apps for their business or life. Since our launch at the beginning of 2021, tens of thousands of companies and operators have already adopted Softr and are building custom apps like membership apps, customer portals, internal tools, marketplaces, communities within hours, all without code.  We are building the world’s largest ecosystem for building no-code applications, where anyone can discover, create, collaborate, share and sell applications. Read more about our vision here. We’re a small and diverse team of curious, ambitious, hungry and humble individuals. If you’re like that too, read on.

Who we're looking for

As a Customer Support Specialist, you'll ensure our customers receive an incredible experience when they come to Softr for help and advice. Half of your time will be spent by providing support to our clients. You’ll help them get the most out of Softr by troubleshooting issues with existing implementations and expand their use of our platform and features to meet their current and future challenges. The other half will be spent by documenting frequently asked questions and answers, improving documentation as well as funneling the customer issues to the product and tech teams.

What we're looking for

• You have a minimum of 2 years of customer support experience, serving international customers
• You have a basic understanding of how web apps and web technologies work
• You are able to communicate clearly in English and can clarify complicated technical topics with customers and own team
• You are comfortable communicating and discussing technical concepts with both technical and non-technical audiences.
• You have experience working in an agile and multicultural environment.
• You have an investigative mindset and like to think out of the box.
• You have a strong sense of ownership, inclination for action, urgency, and drive

What you will do

• Become an expert on using Softr
• Help our customers to create better products with Softr and make the most of all our features
• Advise customers on how to use our product most effectively
• Investigate and resolve where possible emergent issues/questions for all existing customers in a timely fashion
• Identify solutions to enable customers to successfully self-serve
• Contribute to public facing technical documentation and guides, continuously evaluating and improving
• Work closely with our product and engineering teams, helping them to identify, investigate and test fixes for issues and bugs reported by our customers
• Be the voice of our customers and pass on feedback and the challenges our customers are facing to our Product team, ensuring a continuous cycle of improvement If this sounds like you, we would love to speak with you!